About this role
Job summary
This post is a fixed term/secondment for 16 months to meet the needs of the service. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
The successful candidate will be required to complete a Level 3 NVQ in Digital Skills or Business Administration, depending on the most appropriate pathway for the role
We are looking for a highly motivated Apprentice Support Secretary to join us in our Bladder and Bowel Team at Llanfrechfa Grange Hospital.
You will be expected to demonstrate excellent organisational skills and be flexible and adaptable in your approach to work. You must be able to work on your initiative, use tact and diplomacy where appropriate and possess excellent communication skills.
Audio typing skills are essential. Knowledge of hospital systems would be beneficial although full training will be given to the successful candidate.
The hours of work will be between 09.00 and 3:00pm Monday to Friday.
Main duties of the job
The post holder will be expected to provide effective and efficient secretarial, clerical and administrative support to clinicians within the Continence service, prioritising and planning workloads effectively. You will be required to act as first point of contact to all key stakeholders, dealing with telephone and email queries communicating relevant information to the recipient. You will be responsible for typing clinics within required time frames and inline with department processes and ensure photocopying, scanning and document preparation are carried out as necessary. You will also work closely and support other members of the administrative team.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.
Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.
We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.
We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
English
Essential
- Education to GCSE level (including English Language)
- Knowledge of secretarial or administrative procedures and systems, such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable knowledge and experience
- Advanced keyboard skills or equivalent experience in typing and Audio Typing
- Excellent communication skills and good organisation skills
Desirable
- Recent experience of working within a busy office environment
- Experience of dealing with telephone enquiries
- Experience working on computers
English
Essential
- Excellent communication skills both written and verbal
- Able to work under pressure remaining calm with the ability to diffuse difficult situations
- Ability to prioritise workload to meet delivery requirements
- Ability to maintain confidentiality
Desirable
- Ability to empathise.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Aneurin Bevan University Health Board
Address
Llanfrechfa Grange Hospital
Cwmbran
NP44 8YN
United Kingdom
Employer's website
https://abuhb.nhs.wales/ (Opens in a new tab)