About this role
Job summary
Due to an existing member of the reception team leaving, Aughton Surgery is looking for a part-time GP Receptionist to work 30 hours per week across 5 days (6 hours per day):
Monday - AM or PM (Choice)
Tuesday - PM
Wednesday - AM
Thursday - PM
Friday - PM
Whilst normal working days and hours will be set on a rota, there will be plenty of opportunity for additional hours and overtime. We do expect members of staff to be flexible to cover where other receptionists are on annual leave, this ensures that we can allow up to 2 members of staff off at a time.
The ideal candidates will enjoy the challenge of working in a busy GP practice, and will project a positive, friendly image when dealing with patients at the surgery and on the phone.
Please note, if sufficient numbers of applications are received, this advert may close early.
Main duties of the job
Candidates should be educated to GCSE level or equivalent, and it is desirable (but not essential) to have experience of working in a GP practice. Previous experience of working with the general public and/or customer service is essential.
For further information, please see the person specification document attached to this advert.
Reception/Admin Duties
- General medical reception duties such as greeting patients, booking appointments and dealing with queries
- Answering phone calls
- Actioning tasks received from clinical staff
- Administrative and clerical support to clinical and management team
- Monitor and respond to emails on the generic practice account
- Liaise with external parties such as secondary care, community teams and care homes
- Direct patients to appropriate services
The above list is not exhaustive, and other reception/admin duties would be required as needed by the practice.
About us
Aughton Surgery has 4 partners (3 GPs and 1 Practice Manager), 4 Salaried GP's, 1 Clinical Pharmacist, 1 Practice Nurse, 1 Healthcare Assistant and 1 Phlebotomist. We are also a training practice, so we regularly have GP registrars, medical students and student physician associates as part of our team as well.
Our clinical staff are assisted by a friendly and knowledgeable admin/reception team.
All staff are highly supportive, and the surgery is a very enjoyable environment to work in
Job description
Job responsibilities
The purpose of the role is to:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where practical.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Person Specification
Experience
Essential
- Experience of customer service and/or working with the general public
- Experience of working as a Medical Receptionist in a GP Surgery
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (Grade C or Above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Skills
Essential
- Excellent communication skills
- Strong IT skills
- Competent in the use of Microsoft Office and Outlook
- Effective time management
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
- Experience of using clinical applications such as EMIS Web, Docman and AccuRx
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Aughton Surgery
Address
19 Town Green Lane
Aughton
Ormskirk
Lancashire
L39 6SE
United Kingdom
Employer's website
https://www.aughtonsurgery.nhs.uk/ (Opens in a new tab)