About this role
Job summary
22.5 Hours Per Week
The Orthotic Administrator/Receptionist is responsible for providing high-quality administrative and reception support to ensure the efficient delivery of Orthotic Services within the Trust. The role acts as the first point of contact for patients, delivering a professional, welcoming, and responsive service while managing referrals, appointments, patient records, and clinic administration.
The post holder supports the smooth running of orthotic outpatient clinics by coordinating appointments, maintaining accurate electronic patient records, processing patient orders and invoices, handling enquiries, and ensuring orthotic equipment are available when required. They work closely with Orthotists, patients, and multidisciplinary colleagues to provide an effective and patient-focused service.
The role requires excellent organisational, communication, and IT skills, with a strong commitment to confidentiality, data accuracy, customer care, equality and diversity, health and safety, and infection prevention. The post holder contributes to service improvement and the overall delivery of high-quality orthotic care.
Interview Dates: Tues 24th Nov and Weds 25th Nov
Main duties of the job
Key duties include
Receiving and processing orthotic referrals, ensuring all referrals are managed in line with departmental procedures and that patient correspondence is issued appropriately.
Managing outpatient appointments by booking, rescheduling and cancelling appointments using Trust systems, including Meditech and SystmOne.
Providing a professional and welcoming reception service, acting as the first point of contact for patients, carers, healthcare professionals and external agencies.
Preparing for outpatient clinics by ensuring patient records, documentation and orthotic goods are available.
Maintaining accurate electronic and paper records, ensuring information is recorded, stored and managed in accordance with Trust policies and information governance requirements.
Providing administrative support to Orthotists, including processing clinical documentation, patient orders, and invoices.
Receiving patient payments for orthotic products and prescription charges.
Reconciling clinic activity and contributing to performance data.
Supporting stock control processes and ordering orthotic products as required.
Maintaining effective working relationships with patients, colleagues and partner organisations.
Following Trust policies and procedures relating to health and safety, infection prevention and information governance.
Contributing ideas for service improvement to support the continued delivery of a high-quality Orthotic Service.
About us
The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham
As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey ,show progress in areas that matter most to staff. We have seen good results in how colleagues feel about health and wellbeing, alongside increased confidence that employees are recognised and supported
But don't just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making
All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence
Certificates of Sponsorship
Please note that the Trust does not currently offer Skilled Worker visa sponsorship for this role. Applications are welcomed from candidates who can demonstrate an alternative right to work in the UK.
Job description
Job responsibilities
Please see attached the job description and person specification for the full details about the role and the responsibilities.
Person Specification
Knowledge
Essential
- Knowledge of the Data Protection Act
Qualifications
Essential
- GCSE English and Maths (or equivalent), Grade C (5) or above
Desirable
- Experience in a system and /or information services setting
Have you been referred to apply under the Widening Participation Agenda?
Essential
- If so, please provide the name of the organisation that referred you to enable us to validate and track your application
Experience
Essential
- Recent experience working in a healthcare administration environment
- Recent experience using a data base
- Previous NHS experience
- Experience of using patient administration system /Electronic Patient Record(EPR)
- Working with external Stakeholders
- Working as part of a team
Desirable
- Recent experience of Microsoft word processing and spread sheet packages
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Rotherham NHS Foundation Trust
Address
Moorgate Road
Rotherham
S60 2TY
United Kingdom
Employer's website
https://www.therotherhamft.nhs.uk/ (Opens in a new tab)