About this role
Job summary
We are looking for a friendly and professional Receptionist to join us.
We operate over two sites and have a large clinical and admin team with 3 GP partners and 13,000 patients.
Full-time or part-time hours.
Main duties of the job
- Patient Reception & Communication: Deal with patients face to face and over the phone, checking in and queries
- Appointments: Book, change, or cancel appointments and signpost patients to the most appropriate healthcare professional, i.e. GP, clinical pharmacist, nurse etc
- Administration: Use clinical softwareEMIS Webto obtain and record patient information
About us
We operate from two sites, close to shops and facilities, with free parking.
One of our sites is within a couple of minutes walking distance from Woking train station with its excellent direct transport links.
Both sites have a similar number of registered patients.
Job description
Job responsibilities
Accurately detail information on patients records within the clinical system
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Assist with administration
Answer incoming phone calls and deal with queries
Signpost patients to the correct service
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Manage all queries as necessary in an efficient manner
Support all clinical staff with general administrative tasks as requested
Be an integral part of the general practice team
Act as a chaperone as required
Person Specification
Experience
Essential
- Experience of working in a public facing role
Desirable
- Experience of working in primary care/GP practice
Qualifications
Essential
- Good standard of education
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Goldsworth Medical Practice
Address
York House Medical Centre
Heathside Road
Woking
Surrey
GU22 7XL
United Kingdom
Employer's website
https://www.goldsworthmedicalpractice.nhs.uk (Opens in a new tab)