About this role
Job summary
Lombard Medical Centre is a well-established, forward-thinking GP practice with a strong reputation for high-quality patient care. We are a supportive, innovative, and friendly team, serving a diverse patient population from our modern premises in Newark.
Here at Lombard Medical Centre, we have an exciting opportunity for a Prescription Assistant to join the team. We are looking for the right candidate to work between 30-37 hours a week, alongside the experienced team. The contracted hours would be over 4 or 5 days, including a full day Friday, hours will be discussed at interview to gain the candidates preference. In this role there is no evening or weekend work leading to a great work life balance.
The successful candidate must have previous experience working in a dispensary or pharmacy and ideally hold an NVQ. However, for the right candidate, as a Practice, we would support you to gain your NVQ. The successful candidate must be able to prioritise workload with great attention to detail.
Main duties of the job
The successful candidate would work as part of an excellent, experienced pharmacy team, who remain adaptable and considerate to changes within General Practice and the NHS.
The successful candidate would be responsible for processing all prescription requests and answering prescription queries in a timely manner. They will support the Clinical Pharmacists and Pharmacy Technician to ensure all medication is being prescribed safely.
A sensitive and empathetic approach alongside a flexible, cooperative, professional nature and the desire to put patient safety and quality of service at the forefront are essential characteristics that we will be looking for.
Previous experience working in a GP setting is an advantage however, not essential as full training will be provided.
About us
Lombard Medical Centre is a busy practice in the centre of Newark-on-Trent which provides a range of services for the 22,000 patients who are registered with us.
We have a skilled and experienced team comprising of 8 GP Partners, 3 Salaried GPs, 1 Nurse Practitioner, and an excellent nursing team. Alongside the clinical team we have a highly motivated and competent reception and administration teams.
We strive to ensure every patient receives excellent medical services from all members of staff within the Practice. We treat all patients and staff with dignity, independence, respect and honesty in an environment that is accessible, safe and friendly.
Job description
Job responsibilities
The successful candidate will work in an efficient, timely manner supporting the pharmacy team, while dealing with queries in a professional and courteous way, ensuring a high-level of service is delivered at all times.
Duties and Responsibilities
The following are the core responsibilities of the Prescription Assistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Deal with patient prescription queries / answer telephone calls from patients regarding their medications.
- Process all repeat prescription requests in a timely manner.
- Process requests for appliance contractors for dressings/catheters etc. in a timely manner.
- Process GPs requests to amend patients repeat prescribing records in accordance with the practices repeat prescription protocols.
- Closely monitor patients who are on high risk drugs to ensure timely patient blood tests, BPs etc.
- Process personally administered prescriptions for payment.
- Manage all other prescription processes following guidance from the practice Clinical Pharmacists.
- Attend Medicine Management meetings held by the ICS.
- Attend internal meetings that are relevant to the role.
- Manage all other prescription/medication processes following guidance from outside bodies such as the APC/GP Contract/CQC.
- Report on and near misses and significant events.
Person Specification
Qualifications
Essential
- GCSE (or equivalent) English & Maths at Grade C or above
Desirable
- NVQ Level 2 in Pharmacy or Dispensing Practices
Experience
Essential
- Experience of working in a dispensary/ pharmacy
Desirable
- Experience of working in primary care
Skills
Essential
- Excellent Communication skills (both written and oral)
- Strong IT skills
- Effective time management and able to plan and organise own workload
- Ability to work as a team member and autonomously
- Problem solving & analytical skills
- Ability to follow policy and procedure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lombard Medical Centre
Address
2 Portland Street
Newark
Nottingham
NG24 4XG
United Kingdom
Employer's website
https://www.lombardmedicalcentre.co.uk (Opens in a new tab)