About this role
Job summary
CQC review date: 11.9.2026 GOOD
Our work environment includes
- Modern office setting
- Growth opportunities
We are looking for a professional and experienced receptionist to work in our busy clinic. As part of our team, the successful candidate will be responsible for greeting patients and administrative tasks such as scheduling appointments, answering phones, and using digital platforms to respond to patients' queries. There are always opportunities to develop the roles of our staff in line with the ever-changing work we do as an NHS health service provider.
Benefits
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Education
- GCSE or equivalent (required)
Experience
- Medical Receptionist: 1 year (required)
- working with EMIS system: 1 year (required)
Language
- Fluent English (required)
Work Location: In person
Main duties of the job
We seek a reliable individual who enjoys interacting with patients and maintains a positive attitude in a fast-paced environment.
General responsibilities are
Greet and direct patients and visitors.
- Accurately answer telephones, screen calls, and direct calls to appropriate individuals.
- Provide phone support to other departments.
- Answer questions and assist patients in completing registration , appointment request when it is presented via online , face to face or via telephone.
- Triaging patient efficiently
- Good working in teams
- Good communicator
About us
Adelaide Medical Centre is a well-established four-partnered teaching and training practice located within five minutes walking distance of the beautiful Primrose Hill in NW3.
Our professional, agile, and innovative team provides services to a richly varied population of 11500 patients. We seek an experienced receptionist to join our solid democratic, happy and balanced team.
We have an excellent communication structure between the clinical, partners and administration groups and strive to deliver exemplary patient-centred service, and our front-line staff plays a crucial role in achieving it.
Job description
Job responsibilities
We are looking for a friendly, professional and motivated GP Receptionist to join our busy and supportive practice team. The successful candidate will be the first point of contact for patients, providing an efficient, compassionate and welcoming service both face-to-face and over the telephone. Responsibilities include managing appointment requests, handling patient enquiries, processing administrative tasks, maintaining accurate patient records and supporting the smooth running of the practice. The role requires excellent communication and organisational skills, attention to detail, the ability to work under pressure and a commitment to patient confidentiality. Previous experience in a GP practice or healthcare setting would be an advantage, but a positive attitude, reliability and a willingness to learn are equally important.
Person Specification
Qualifications
Essential
- . Qualifications
- Good standard of general education, including GCSE English and Mathematics (or equivalent).
- Good written and spoken English, with the ability to communicate clearly and professionally with patients and colleagues.
- 2. Experience
- Minimum of one year's experience working as a receptionist in a GP practice.
- Proven experience handling telephone calls, appointment requests, patient enquiries and administrative duties in a busy healthcare environment.
- Proficient in using EMIS Web, with the ability to navigate the system confidently and accurately.
- Experience handling confidential patient information in accordance with data protection requirements.
- 3. Additional Criteria
- Excellent verbal and written communication skills, with good spelling, grammar and numeracy.
- Strong IT skills and the ability to maintain accurate patient records.
- Excellent organisational skills, with the ability to prioritise workloads and work effectively under pressure.
- A professional, friendly and compassionate approach to patient care.
- Ability to work effectively as part of a team while also using initiative.
- A commitment to patient confidentiality and compliance with practice policies and procedures.
- Must provide two satisfactory references, including employment references where applicable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Adelaide Medical Centre
Address
111 Adelaide Rd
Chalk Farm
London
NW3 3RY
United Kingdom
Employer's website
https://www.adelaidemedicalcentre.nhs.uk/ (Opens in a new tab)