Administration Manager @ Gosberton Medical Centre

Job summary

This is a new role in practice and we are looking for an Administration Manager who can hit the ground running.

This role has an advertised salary dependent on experience, this is a genuine analysis process due to what we are looking for.

Gosberton Medical Centre is redesigning the administrative department to include all non-clinical roles within one team. With the use of AI systems and full integration with Welby Innovate we are going through an exciting period of improvement whereby we are creating a much larger and robust, multi-skilled team.

We need a strong and experienced administration manager to support our team through this process whilst leading on implementation of upskilling our workforce and implementing new systems.

This will be a busy role for someone looking for a challenge within their career. You will lead on the transition from segregated roles to a multi-functioning department with the aim to have a larger, cohesive and robust team to support business continuity.

You will be expected to have excellent administration skills and experience as well as the ability to manage a team in a positive and pro-active manner.

Main duties of the job

• Leading on administration operations of the practice, ensuring primary responsibilities are met within the team.
• Support the wider team in their roles and delivering targets in line with practice demand.
• Fully understand QOF, SystmOne and Welby Innovate to maximise patient care and identified needs.
• Manage staff schedules and department activity levels.
• Ensure that SOPs, policies and procedures are up-to-date and effective.
• Identify needs and deliver team training where required.
• Uphold the delivery model to achieve outstanding patient care and be part of the innovation to improve best practice - and always looking for ways to achieve this.
• Adopting a peer support ethos which will develop staff processes, provide guidance and direction, ensuring staff are up to date with new initiatives.
• Understand and be an effective leader of the document workflow process for all areas of the business.
• Have a working knowledge of safeguarding and the responsibilities of this in general practice.
• Have a working knowledge of how a dispensing practice works and understand and install in the team processes to support this.
• Be effective as part of a busy administration team ensuring work completion meets practice standards.
• Contribute to and embrace the spectrum of governance in primary care.
• Attend relevant meetings, chair or minute as appropriate.
• Act as a focal point for the practice, managing requests from external organisations such as the local police, DVLA, HMRC, solicitors etc.

About us

Gosberton Medical Centre is a rural GP practice with approximately 8,500 registered patients. With 2 GP partners we strive to bring best practice to our service delivery, which is shown in our Outstanding rating from CQC, Five Start QEWS award, Active Practice Status, Veteran Friendly and Greener Practice awards.

We have a diverse clinical team utilising different clinical roles to support the healthcare needs of our patients. We are a dispensing practice and provide a multitude of dispensing services to our patients.

As part of the South Rural Lincolnshire Primary Care Network, we are one of 9 practices within out PCN and are an active part of the network, working collaboratively with both the PCN and its member practices.

We are looking for an ambitious and motivated individual who is skilled and experienced in the administration activity within primary care. We are wanting someone to hit the ground running and so it is essential that this person has the knowledge required behind the scenes of a busy GP surgery.

If you are interested in becoming a part of the Gosberton Medical Centre family and you feel you are qualified and experienced for this role, or you feel you have the drive to be upskilled into this role, please read the full role specification and apply with your CV and a covering letter addressed to the practice manager.

Job description

Job responsibilities

The post-holder is an Administration Manager.

To be an integral part of the practice team, leading the administration department by ensuring all duties are performed effectively and to the required standard, meeting the objectives of the practice. The successful candidate will manage a department of staff at varied levels within their career with the ability to nurture the team and provide them with support and leadership.

Gosberton Medical Centre is redesigning the administrative department to include all non-clinical roles within one team. With the use of AI systems and full integration with Welby Innovate we are going through an exciting period of improvement whereby we are creating a much larger, more robust and multi-skilled team.

We are looking for an enthusiastic person who will excel within this department and be able to lead the transition into a multi-functioning team. Supporting the staff members to amalgamate their varied segregated activity into one efficient and more dynamic team.

Our aim is to have a larger more cohesive team to support the practice, and we are dedicated to offering support, training, guidance and mentorship for the right people to build this integral part of the organisation.

As this role will have access to a high level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.

To support the management team in promoting ED&I, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensure the organisation complies with CQC regulations.

To provide support towards the maximisation of both enhanced services and QOF achievements, reporting to the Partners and Practice Manager.

The post-holder will be an integral part of the general practice team and be the departmental manager during this period of change and moving into the future.

Person Specification

Qualifications

Essential

• A Good standard of education with a minimum of Grade C or above in Maths and English at GCSE or the equivalent functional skills L2.
• Diploma or relevant qualification in Business Administration
• It would be advantageous to have a Business Management qualification in any area.

Desirable

• Medical Terminology
• NVQ in Health & Social Care
• Leadership or business Management qualification

Experience

Essential

• Experience of working in Primary Care
• Experience of administrative duties
• Management Experience
• Experience of working with the public
• Experience of chairing meetings, and producing agendas and minutes
• Experience in and accustomed to working autonomously
• Experience of working with and being fluent in different IT platforms

Desirable

• Experience of health and safety requirements and needs within a small business.

Knowledge and Skills

Essential

• Excellent communication skills (written and oral)
• Competent in the use of MS Office and Outlook
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Ability to use own initiative, discretion, and sensitivity
• Ability to work as a team member and autonomously
• Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Effective time management (planning and organising)
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
• Understanding of safeguarding adults and children

Desirable

• Strategic thinker with a solutions-focused approach
• Ability to network and build relationships
• Demonstrate personal accountability, emotional resilience and the ability to work well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gosberton Medical Centre

Address

Lowgate

Gosberton

Spalding

Lincolnshire

PE11 4NL

United Kingdom

Employer's website

https://www.gosbertonmedicalcentre.co.uk/ (Opens in a new tab)