Body Repair Operations Manager @ Lucid Motors

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

The Role

We are looking for a Body Repair Program Manager for Europe to develop, manage and continuously improve our European body repair network. This is a hands-on network management role combining body repair expertise, partner development, operational performance and quality management. You will identify and onboard new body repair partners where additional network coverage is required, while ensuring that our existing network consistently delivers against our expectations for repair quality, safety, efficiency and customer experience. You will own the development and implementation of body repair standards across the network and act as a key escalation point when complex repair, operational or partner-related cases require additional support. The position is based in Amsterdam and requires regular travel across Europe.

Key Responsibilities

Develop the Body Repair Network

• Identify and assess potential new body repair partners based on network coverage and business needs.
• Lead the onboarding and activation of new body shops, ensuring technical, operational and training readiness.
• Coordinate with internal stakeholders to ensure new partners are fully prepared to support Lucid customers.

Manage & Develop the Existing Network

• Manage relationships with existing body repair partners and monitor their operational performance.
• Conduct regular partner reviews using relevant KPIs such as quality, cycle time, first-time-right and customer experience.
• Identify performance gaps and drive corrective actions and continuous improvement.

Implement & Maintain Lucid Standards

• Ensure Lucid body repair standards, procedures and repair requirements are effectively distributed, understood and consistently applied throughout the network.
• Monitor compliance and work with partners to address identified gaps.
• Reinforce consistent repair quality and processes across the European network.

Complex Cases & Escalations

• Act as a European escalation point for complex body repair cases requiring additional technical or operational coordination.
• Connect body shops with the appropriate internal teams and drive cases toward resolution.
• Use recurring case learnings to identify opportunities for broader network improvement.

Performance & Reporting

• Monitor network performance and maintain clear reporting on key operational indicators.
• Use data to identify trends, risks and improvement opportunities.
• Collaborate closely with Service Operations, Technical Support, Quality, Warranty, Training and other relevant functions.

Ensure Tools for European Operations

• Partner with internal teams to tailor program software (e.g., Technical Information Portal, Network Management System) to European requirements.
• Manage the rollout of diagnostic laptops and specialized tooling to approved shops.

Experience & Qualifications

• 5–7 years of automotive experience, with significant expertise in body repair, collision repair and/or vehicle painting.
• Strong understanding of body shop operations, repair processes, quality standards and performance management.
• Proven experience in partner/network management, ideally across multiple sites or markets.
• Experience with a premium automotive or EV brand such as BMW, Mercedes-Benz, Porsche or similar is preferred.
• Strong stakeholder management, communication and problem-solving skills, with the ability to work effectively with internal teams, repair partners, vendors and other external stakeholders.
• Comfortable working in a matrix organisation and independently across different European markets and cultures.
• Confident using digital applications, reporting tools and performance data to monitor and improve operations.
• Fluent English is required; German, French, Italian and/or Spanish are considered an advantage.
• Willing and able to travel up to 50% across Europe.

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

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