About this role
Overview
The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.
Job Description
In the assigned Job Role of Package Project Lead 2, your Area Of Responsibility will be as below:
⦁ Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
⦁ Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid-level and senior client representatives
⦁ Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes
⦁ Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables
⦁ Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency
⦁ Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
⦁ Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective
Your contribution to the team
⦁ Demonstration of strategic mindset for delivering impactful, client-aligned projects
⦁ Expertise in managing complex ERP projects, including scope definition, resource allocation, and progress monitoring
⦁ Problem-solving expertise and ability to steer project economics and delivery
⦁ Strong relationship with mid and senior level client stakeholders
⦁ Strong leadership abilities to foster team performance and growth
⦁ Commitment to cultivating a culture of learning and innovation
Required Skill and Experience
Own end-to-end SAP S/4HANA AMS service delivery and customer relationship management.
Serve as the primary onsite point of contact for operational issues, priorities, escalations, and service performance.
Govern SLA/KPI performance, incident/problem management, backlog, changes, and minor enhancements.
Coordinate functional and technical teams across FICO, O2C/SD, P2P/MM, Master Data, CAR, EWM, BTP, ABAP, Fiori, Basis and Security
Lead operational governance, service reviews, escalation management, risk tracking, and executive reporting.
Work closely with business and IT stakeholders to understand business priorities and translate them into delivery actions.
Drive RCA, problem reduction, automation, knowledge management, and continuous service improvement.
Coordinate effectively with onsite, offshore, third-party/vendor and SAP teams.
Drive Critical/Major Incident management process
Preferred Skill and Experience
Strong experience managing SAP S/4 HANA AMS / Application Support engagements.
Good understanding of SAP-enabled retail business processes and production support environments.
Strong ITIL/service management, governance, and stakeholder-management skills.
Demonstrated ability to manage business-critical incidents and customer escalations.
Excellent communication and executive stakeholder-management skills.
Additional Required Qualifications
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- This position may require relocation and/or travel to work/project location.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
EEO/About Us
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.