About this role
Job Description
Responsibilities include
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Oversee the daily performance of computer systems
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Confer with staff, users, and management to establish requirements for new systems or modifications
Enter commands and observe system functioning to verify correct operations and detect errors.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Refer major hardware or software problems or defective products to vendors or technicians for service.
Prepare evaluations of software or hardware and recommend improvements or upgrades.
Develop training materials and procedures or train users in the proper use of hardware or software
Inspect equipment and read order sheets to prepare for delivery to users
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis
Provide direction to junior and senior workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software
Modify and customize commercial programs for internal needs
Other locations include
Vicenza, Italy
Republic of Korea
Honolulu, Hawaii
San Antonio, TX
Colorado Springs, CO
Wiesbaden, Germany
Required Skills and Education
15+ years in user Help Desk (Tier 2/3) and field support.
Education: Bachelor's or Master's degree in a relevant field or equivalent experience.
Qualifications
A Subject Matter Expert role for top-level user / help desk support., extensive experience and the ability to operate independently in the field.
Certifications: ITIL Foundation and CompTIA Security+
Preferred Skills and Education
Prefer some SYSADMIN skills / experience, but not required.
About BAE Systems, Inc.:
BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.
Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Benefits Information
Employee
Benefits
At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
Intern
Benefits
Temporary employees generally are not eligible for BAE Systems benefits, but can elect to participate in the 401(k) savings plan. Temporary employees working 20+ hours per week are eligible for medical benefits, the employee assistance program, and business travel accident insurance.
Please note: Some benefits may be different for union employees that are governed by a collective bargaining agreement (CBA) or for positions covered by a wage law called the McNamara-O’Hara Service Contract Act (SCA).