About this role
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
The Cable Landing Station (CLS) Technician is responsible for the operation, maintenance, and repair of the submarine cable system equipment located at Equinix’s facility located in Miami, Florida. As one of the main points of contact, the technician will be responsible for ensuring that all repairs, planned work, and customer requests meet with Equinix and the customer’s service level obligations and agreements. The technician must also follow the processes and procedures as defined in the Joint System Maintenance Document (JSMD) for each system and handle issues efficiently by providing timely resolutions, workarounds, and status updates. The CLS Tech will share daily responsibility for the maintenance, operation, and repair of the cable systems.
Responsibilities
Manage the submarine cable system power feed equipment (PFE), transmission equipment (SLTE), line monitoring equipment (LME), and network management system (NMS) maintenance (scheduled and non-scheduled), operations, and repair under procedures defined in the JSMD or as directed by the submarine cable system Primary NOC (PNOC)
Coordinate all Equinix associated activities and obligations of the submarine cable landing station, as it relates to submarine cable system, as agreed with the PNOC and submarine cable system owners
Observe activities to assure compliance with government regulations
Confer with submarine cable system owners and Equinix senior management to comply with station policy administrative procedures
Act as First Level escalation point and handle faults related to the submarine cable system network
Support, proactively manage, and monitor the submarine cable system network as directed by the PNOC
Analyze and diagnose complex networking problems, identify issues, and resolve faults in coordination with the PNOC and submarine cable system owners
Liaise and task Equinix personnel to manage and clear both network and customer faults as required
Liaise with Equinix on-site building support personnel for matters relating to impacts/potential impacts to submarine cable system as it relates to building security, power, and heating/cooling
Liaise with vendors when required to ensure efficient operation of the submarine cable system network
Liaise with DHS or other agencies as required to ensure compliance with submarine cable system regulatory obligations in matters such as site access, site visits, views of visitor logs, and preparation of reports
Communicate with the submarine cable system PNOC and escalate where necessary both internally and externally to meet Service Level Obligations and Agreements
Activate new services as directed by the PNOC and submarine cable system owners onto the network and ensure quality is maintained by testing and ensuring any network changes are recorded and logged into appropriate databases
Follow global work instructions as identified in the submarine cable system JSMD procedures and ensure service quality
Maintain proper documentation and case history in service ticket database as required by the PNOC and Equinix
Manage onsite equipment setup and operation, maintenance, and repair
Coordinate with the cable repair vessel(s) via PSMs and/or email, utilizing closed-loop communications as appropriate during cable repair operations
Coordinate with submarine cable system Cable Landing Stations in Taiwan, Philippines and Chile during cable faults and coordinate for COTDR test along with the PNOC
Reduce downtime on services by providing workarounds and alternatives
Be available on site during normal business hours and available on a call out basis at all other times as required in the Service Level Obligations and Agreements
Additional Qualifications/Responsibilities
Qualifications
Certification(s) from equipment vendors, and/or industry governing bodies is preferred
5+ years of telecom experience in operation and maintenance of submarine cable systems as a Submarine Cable Landing Station Technician or Station Manager
Proven track record in operation and maintenance of a submarine cable system including system testing, fault finding, repairs and safety requirements
Proven proficiency is required in PFE maintenance and operations including branch unit powering/reconfiguration as directed by the PNOC
Experience in operation and maintenance of SLTE. Experience with multiple vendors (TE Subcom, Ciena, Infinera, etc.) is a plus
Knowledge of submarine cable systems, DWDM systems, trouble ticketing system, and network management systems
Ability to work independently with minimal supervision
Team Leader, Team Player, Good Communicator, Flexible, Resourceful, Proactive, Multi-Tasking
Languages: English written and verbal communications
The targeted pay range for this position in the following location is / locations are:
United States - MI3 Miami : 71,000 - 107,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.