About this role
Key Accountability
- General Computer Desktop & Laptop support
- Configure new and existing PCs according to Corporate standards for deployment
- Desktop Applications installation and troubleshooting.
- Service desk support by phone, email, chat, etc.
- Provide & Maintain Phone system and mobile devices support.
- Ensures that remote and on-site support issues are resolved to customers satisfaction.
- Support PC/Network/servers Refresh activities
- Participate to daily End User Support based on his growing competencies (PC reinstall, LAN patching….)
- Provide support to manage stock of IT equipment’s
- Support inventories and EOSL recycling process
- Support IT infrastructure implementation on the new site
- Provide IT support for Laboratory and Test equipment.
Skills and competencies
- Proficient in English and French, any other languages would be considered an asset
- Excellent Written and Verbal Communication Skills
- Ability to multi-task
- Strong Process Orientation
- Excellent Customer Focus
- Knowledge of Service Now platform or any other ticketing system is a plus
- Scripting skills in Powershell or other Microsoft development tool is a plus
- Computer, Network and Security knowledge
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