About this role
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Student Document Services
- Receive and prepare all necessary documents that needed for the student services process
- Distribute student documents (e.g. study leave, graduation documents, etc.)
- Receive and check document completeness from internship project and final project (soft cover & hard cover)
- Maintain and update records of customer transactions
Student Services Center Process Support
- Prepare all student documents before distribution process (e.g., Student Guide Book, letter request, etc.)
- Upload various announcement to LMS
- Receive and process students letter request regarding related documents
- Check the completeness of documents in Student Services Center
Stakeholder Inquires Respond
- Respond promptly to students/other stakeholders’ inquiries through CRM, email, phone or send it directly to related parties
- Oversee all inquiries using CRM
- Follow up and direct various unresolved inquiries to related parties
- Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Maintain and update record details of inquiries, comments, and complaints
- Maintain and update record details of actions taken
- Manage related administration
- Communicate and coordinate with internal departments
Management Support Activities
- Provide Report to direct Supervisor
- Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
- Perform activities related to Quality Management System
- Perform additional tasks related to key responsibilities as required by Direct Supervisor
Education Requirement
- Minimum Diploma Degree (D3) or University Student (6th Semester)
Work Exposure/ Experience
- No working experience
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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