About this role
Fitch Learning is a leader in financial services training. With unrivalled breadth and depth, the company delivers learning solutions for apprentices, graduates, and professionals with 10+ years of experience in financial services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You’ll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you’ll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.
Fitch Learning is currently seeking a Senior Director, Head of Strategic Resource Management based out of our London office. Reporting to the Managing Director, Product Strategy, this senior leadership role is responsible for leading Fitch Learning’s strategic delivery resources. The role has direct leadership responsibility for the global full-time faculty population and oversight of associate trainers, independent contractors, and third-party delivery partners. The Head of Strategic Resource Management will shape the capabilities, capacity, quality, and economics of Fitch Learning’s global delivery model, ensuring the business is positioned to support growth, high-quality client delivery, learner outcomes, and profitability.
- How You’ll Make an Impact: Lead and develop Fitch Learning’s global full-time faculty population, while owning strategic workforce planning, capacity management, deployment, utilization, and capability development across employed and external delivery resources.
- Align resource capacity with forecasted demand, sales pipeline, booked revenue, and strategic priorities; identify skills gaps, succession risks, hiring needs, and opportunities to optimize the balance between internal and external resources.
- Establish and lead a global faculty quality framework, including trainer observation, programme accreditation, learner and client feedback, capability development, and performance remediation across faculty, associates, and delivery partners.
- Drive the modernization of resource planning and scheduling through AI-enabled tools, analytics, automation, predictive forecasting, and scenario planning to improve utilization, scheduling efficiency, capacity coverage, and resource economics.
- Partner with Product, Delivery, Finance, HR, Procurement, Legal, and senior business leaders to manage contractor governance, supplier performance, compliance, delivery costs, and investment decisions, while building executive reporting and dashboards on key resource and financial metrics.
- You May Be a Good Fit If: You have significant leadership experience in resource management, workforce planning, capacity planning, or operations within professional services, education, training, consulting, or a comparable delivery-led environment.
- You have directly led and developed employed delivery professionals, such as faculty, trainers, consultants, subject-matter experts, or professional services practitioners, in a global or multi-regional organisation.
- You have demonstrable experience managing delivery performance, including utilization, quality, capability development, retention, succession planning, and resource deployment.
- You have hands-on experience with resource planning, scheduling, or workforce management platforms, as well as strong commercial, financial, and analytical skills.
- You have experience using AI, analytics, automation, or data-driven tools to improve demand forecasting, capacity planning, scheduling, utilization, or operational decision-making.
- What Would Make You Stand Out: Experience managing global faculty, training, or professional services delivery resources, including seasonal demand cycles and a mix of employed, associate, contractor, and third-party resources.
- Experience designing and operating delivery quality assurance programmes, including trainer observation, accreditation, learner feedback, and performance improvement frameworks.
- Experience deploying or scaling AI-enabled resource planning, predictive scheduling, utilization modelling, or resource analytics tools.
- Experience leading business transformation, operating model change, M&A integration, or the transition of faculty and trainers to virtual, blended, or AI-augmented delivery models.
- Why Choose Fitch: Hybrid Work Environment: 3 days per week in the office; 2 days remote.
- A Culture of Learning & Mobility: Dedicated training, leadership development, and mentorship programmes designed to ensure that your time at Fitch is a continuous learning opportunity.
- Investing in Your Future: Retirement planning and tuition reimbursement programmes that empower you to achieve your short- and long-term goals.
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower colleagues around the globe. Dedication to Giving Back: Paid volunteer days, matched funding for donations, and ample opportunities to volunteer in your community. At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone. Every team member is essential to our business, and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority. For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com #LI-MH1 #LI-HYBRID