About this role
About the role
Provide high-quality personalized customer service through multiple channels, including phone, live chat and email Understand customer needs and provide tailored recommendations, such as travel planning, hotel & car arrangement, dining reservations, entertainment bookings, and other lifestyle-related inquiries Maintain clear and consistent communication with customers to ensure their requests are fulfilled seamlessly Stay updated on the latest lifestyles trends, events, and news to provide best-in-class experiences Assist with ad-hoc projects and tasks as assigned
About you
Proven experience in customer service, call centers, luxury brands, or hospitality industry is a plus Strong multitasking and time-management skills in a fast-paced environment Excellent problem-solving abilities and a proactive, can-do attitude In-depth knowledge of local events, trends and city highlights Experience working with international contacts to fulfill reservations or requests A passion for travel, lifestyles experiences, and delivering exceptional service Outstanding communication and customer service skills Fluency in spoken and written English, Cantonese and Mandarin Willingness to work rotating shifts, including weekends and public holidays We offer Structured training programs and continuous on-the-job development Rotating shift schedule with 5-day work weeks (including weekends and public holidays), between the hours of 7:30am and midnight Shift allowance and overtime pay Competitive salary package with monthly incentive bonus Double Pay Discretionary Bonus Paid annual leave Additional leave such as birthday leave Group medical insurance (including spouse and children, if applicable) Clear career progression opportunities