About this role
At Landis+Gyr , we don’t just manage energy—we lead the transformation toward a smarter and more sustainable energy future. With a net revenue of USD 1.73 billion in FY 2024 , and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Today, our global team of about 6,300 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions. Join us at Landis+Gyr, where we manage energy better!
About Landis+Gyr At Landis+Gyr, we don’t just manage energy—we lead the transformation toward a smarter and more sustainable energy future. With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Today, our global team of about 7,000 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights.
About the Team
You'll be joining a dynamic, collaborative, and diverse team committed to delivering world-class energy solutions. Our team operates across (e.g., EMEA, APAC, Americas) and partners closely with key stakeholders including (e.g., Product Development, Utilities, Engineering). You’ll work on high-impact projects that shape the future of energy innovation and grid modernization.
About the Role
- The Product Support Specialist provides in-depth support for technical issues which are escalated from the Service Desk/L1/Program teams during OTA & ATR phase of the project.
- These technical issues are critical in nature, time consuming, above the level of expertise in the Service Desk /Program teams, etc.
- The Product Support Specialist is responsible for driving these technical issues to resolution, fully documenting the resolution, and cross training the Service Desk/L1/Program teams.
- Product Support works directly with other departments within the organizations, such as Development, Engineering, Software Quality Assurance (SQA), and Product Management.
- The Product Support Specialist is required to have in-depth knowledge of the Company software and hardware products, company business and our customers’ business functions, and superior customer service and troubleshooting skills.
- Key Responsibilities & Skills Ensure Customer Relationship Management (CRM) tasks are fully documented and resolved or escalated to Development within Service Level Agreement (SLA) guidelines
- Lead projects that will increase productivity or customer service
- Provide end-to-end troubleshooting for the deployed products & solutions
- Provide root cause analysis and recommend solutions for advanced support issues
- Proactively follow through on customer issues to ensure customers concerns are addressed accurately and promptly
- Implement emergency fixes for critical issues
- Act as a liaison to the other business units within the Company
- Work with the other business units within the Company to enhance its product line
- Provide on call support for 12 hours (0600 to 1800 hrs IST) on rotational basis
- Don’t have any night shifts
- Install system releases Must have requirements: Masters/Bachelor's Degree in Engineering or equivalent.
Proven ability to multi-task.
- Strong interpersonal and communication skills.
- Ability to work independently or with a team.
Behavioural
Competencies
- Excellent communication skills (both verbal and written).
- Adaptive and collaborative team approach.
- Ability to build strong relationships across departments.
Why Join Us?
It’s an exciting time to be part of Landis+Gyr! We’re shaping a more sustainable future while empowering our people to thrive and grow.
What we offer
Competitive compensation and region-specific benefits Comprehensive employee development programs, including mentorship and training opportunities A diverse, inclusive, and global culture that champions innovation and continuous growth At Landis+Gyr, we believe in the power of collaboration, lifelong learning, and driving meaningful impact. Let’s create a greener, smarter tomorrow—together.
Ready to Apply
Ready to power your career and shape a smarter energy future? Apply today and become a part of Landis+Gyr’ s mission to make a lasting impact. Submit your resume by clicking the ‘Apply’ link or visiting our https://careers.landisgyr.com/ . Be sure to answer all question shared with the post. Applications will be reviewed on a rolling basis, and interviews may begin before the closing date. #EnergizeYourCareer #EmpoweringPeopleEnergizingtheFuture, #InnovationgforaSmarterGreenerTomorrow. We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.