About this role
Systèmes de faisceaux de câbles modernes et intérieurs de véhicules exclusifs: DRAEXLMAIER est synonyme d'innovations automobiles - des produits qui améliorent votre expérience de conduite. Chaque jour, environ 60 000 collaborateurs à travers le monde coopèrent pour mettre leurs connaissances, leurs compétences et leur passion des véhicules au service de cet objectif. Les personnes qui aiment prendre des responsabilités utilisent leur créativité et apportent leurs idées pour la réussite commune. Des individus comme vous!
- Customer care Specialist Job ID : 139127 Emplacement : Jemmal Type de travail: Temps plein Type de contrat : Contrat à durée indéterminée Play a key role in enhancing customer satisfaction and driving quality excellence as a Customer Care Specialist.
- Acting as the primary contact for customer quality matters, you will lead complaint resolution activities, coordinate cross-functional improvement actions, and contribute to the delivery of products and services that consistently meet customer expectations.
- Core Responsibilities Manage and resolve customer complaints using structured problem-solving methodologies (8D), ensuring timely and effective resolution.
- Serve as the primary interface between customers and internal teams for all quality-related issues.
- Investigate non-conformities, conduct root cause analyses, and drive corrective and preventive actions to prevent recurrence.
- Monitor customer complaint KPIs and ensure compliance with response and resolution targets.
- Maintain accurate customer complaint records and ensure timely updates in customer portals and internal systems.
- Collaborate with Production, Engineering, and Quality teams to drive continuous improvement and enhance product quality performance.
- Support customer audits, visits, and meetings by preparing quality reports, analyses, and action plans.
- Analyze quality performance data, customer feedback, and trends to identify improvement opportunities and reduce quality-related costs.
- Profile Bachelor's degree in Engineering, Quality Management, or a related field.
- 2-3 years of professional experience in the automotive industry, preferably in Customer Quality, Quality Assurance, or Customer Care.
- Solid understanding of automotive quality standards, quality management systems, and manufacturing processes, including IATF 16949, ISO 9001, and VDA requirements.
- Proven experience in customer complaint management and problem-solving methodologies such as 8D, 5 Why, and Ishikawa (Fishbone).
- Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
- Fluency in English is required; German language skills are considered a strong asset.
- Strong analytical, communication, and interpersonal skills, with a customer-focused mindset and the ability to collaborate effectively across functions.
What We Offer
- Opportunity to work in a leading international automotive company.
- Exposure to global customers and challenging quality improvement projects.
- Professional development and career growth opportunities.
- A collaborative and dynamic work environment where your contribution makes a real impact.
- Competitive compensation and benefits package.
Join Our Team If you are passionate about quality, customer satisfaction, and continuous improvement, we invite you to apply and become part of a team committed to delivering excellence every day. Talent Aquisition Specialist Sondos Kechiche
Legal Entity
DET Draexlmaier Electro Technique Jemmal, Org.Code: O-TN-JEM51