About this role
“The world is yours with Meliá” Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Job Description
- Welcome and escort guests to their tables in a warm and professional manner.
- Manage restaurant reservations, seating arrangements, and guest inquiries.
- Ensure smooth coordination with the service team during daily operations.
- Maintain cleanliness and organization of the reception area.
- Provide personalized service in accordance with hotel standards.
- Handle guest feedback and escalate concerns when necessary.
- Promote restaurant offerings and support upselling opportunities.
- Ensure compliance with grooming, hygiene, and safety standards.
- Job Requirements Minimum secondary education or equivalent.
- Good command of English; additional languages are an advantage.
- Minimum 1 year of experience in a similar role, preferably in hospitality.
- Familiarity with reservation platforms and POS systems is an advantage.
- Basic knowledge of hotel operations and Microsoft Office.
- Strong communication, teamwork, and customer service skills.
Professional attitude with attention to quality, creativity, and innovation At Meliá we are all VIP At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age.
We believe that diversity and inclusion among our employees are essential for our success as a global company . Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.
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- INDEED
- GLASSDOOR