About this role
Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries.
For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com . Location: Chennai Req ID: 30397 Job Responsibilities
- 1. Order Management & Customer Service Process sales orders in SAP/ERP within 24 hours of receipt of customer Purchase Orders (POs). Ensure accuracy of order entries, pricing, payment terms, and customer requirements. Issue order acknowledgements to customers with committed delivery schedules. Coordinate with Sales and Customer Service teams to resolve order-related issues. Monitor open orders and communicate material availability and delivery status to stakeholders.
- 2. Dispatch Planning & Execution Prepare daily dispatch plans and coordinate shipment schedules. Ensure timely dispatch of materials as per customer commitments. Coordinate with warehouse and transport partners for smooth movement of goods. Track shipments and proactively update customers on delivery status. Drive on-time delivery performance and customer satisfaction.
Long Description
- 3. Documentation & Compliance Prepare and verify all domestic dispatch documents including: Maintain complete and error-free records of all transactions. Ensure compliance with company policies, statutory requirements, and audit standards.
- 4. Import & Export Operations Support Coordinate import and export shipments with freight forwarders, CHA (Custom House Agents), transporters, and internal stakeholders. Prepare and review export/import documentation such as: Commercial Invoice, Packing List, Purchase Orders, Bill of Lading (BL), Airway Bill (AWB), Shipping Bill, Certificate of Origin, Insurance Documents, Letter of Credit (LC) related documents Track shipment movements and ensure timely customs clearance. Coordinate with finance for duties, taxes, and export incentive documentation. Maintain EXIM records and support compliance with applicable trade regulations.
Long Description
- 5. MIS & Reporting Generate daily, weekly, and monthly MIS reports related to orders, dispatches, inventory availability, and customer service. Share weekly open-order reports and material availability status with Sales teams. Analyze service levels and identify opportunities for process improvements.
- 6. SAP & Process Excellence Ensure all transactions are processed accurately in SAP/ERP.
Maintain master data integrity and documentation controls.
- Support process improvement initiatives to enhance order fulfillment efficiency.
- Drive zero-error documentation and timely transaction processing.
- Job Requirements Bachelor’s degree in commerce, Business Administration, Supply Chain Management, Logistics, International Business, or a related field.
- Additional certification in Supply Chain, Logistics, Foreign Trade, or SAP will be an advantage.
- 3-5 years of experience in order management and supply chain/logistics in manufacturing or industrial sector.
- Proficiency in MS Office and ERP systems like SAP – SD Module.
- Attention to detail and ability to manage multiple priorities.
- Strong communication and interpersonal skills.
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.