About this role
At Bayer, we believe work should matter. Every day, our teams push toward a future where "Health for all, Hunger for none" is within reach, and every role, from the lab to the field to the boardroom, helps us get there. We give people the ownership to shape outcomes, the support to grow through new skills and experiences, and a global community where different perspectives are valued. If you want your work to count and the room to become your best, you'll find it here.
Cluster Service Engineer (Cz&Sl) Role Overview We are looking for a Cluster Service Engineer CZ & SK to provide high-quality field service support for Medrad Injector Systems and other Medrad products across the Western Czech Republic region (Morava). In this role, you will be responsible for installation, preventive maintenance, troubleshooting, and repair at customer sites, while ensuring a high level of customer satisfaction. You will also contribute to service revenue opportunities, maintain service inventory and tools, and work closely with Sales, Clinical Specialists, and other Service colleagues. The position requires extensive travel within the assigned territory, including overnight stays when needed .
Your Tasks and Responsibilities
- Plan, schedule and perform on-site service activities, including installation, preventive maintenance, troubleshooting, servicing and repair of Medrad products at customer sites in the west part of Czech Republic.
- Deliver a high level of customer support and contribute to customer satisfaction.
- Support the Cluster service revenue objectives by identifying opportunities and supporting the sale of service and maintenance contracts.
- Build and strengthen customer relationships through professional technical service and support.
- Maintain and control Service inventory, equipment and tools.
- Complete and submit required service documentation and administrative records accurately and on time.
- Maintain and update customer information and equipment locations in company databases.
- Follow applicable Bayer and Service department processes and procedures.
- Provide technical support and information to customers and dealers across the assigned service region via phone and email.
- Support the Sales teams by sharing relevant information and providing technical expertise for promotional and customer activities.
- Contribute to account strategy development and execution through close collaboration with Sales and other customer-facing teams.
- Cooperate with Key Account Managers, Clinical Specialists, other Bayer Field Service representatives and Technical Service Support.
- Actively contribute as a member of the Cluster and Service teams and further develop technical and clinical expertise for selected devices and application areas.
Who You Are
- Bayer seeks an individual who possesses the following: Technical college degree or comparable technical qualification in BIO Medical Engineering.
- Strong Customer focus and commitment to deliver high-quality service, that can influence health recovery and diagnosis process for patients.
- Good electro-mechanical skills and experience working with hand tools.
- Good understanding of analog and digital electronics.
- Ability to read and understand schematics, technical manuals, and related technical documentation.
- Effective planning, organization, and execution skills, with the ability to prioritize tasks independently.
- Strong attention to detail and a high level of accountability.
- Ability to adapt to changing priorities and work effectively in a cross-functional team environment.
- Good working knowledge of Microsoft Office applications.
- Willingness to travel extensively within the assigned territory and stay overnight when required.
- Willingness to support other territories when needed.
- Full B category active driving license.
- Czechian and Slovak language proficiency (native level) English language on B2 level Residence within or close to the assigned service territory (Czechia, Morava) The following would be an advantage: More than five years of relevant practical technical/service experience.
- HND/HNC or comparable technical qualificationss.
- Experience working within ISO/GMP environments.
- Knowledge of ESD requirements.
- Working knowledge of inventory management principles.
- IT networking knowledge.
- Compensation and Benefits This position may be allocated in both Czechia and Slovakia.
- Final employment conditions will depend on the country where the role is based and will be outlined as follows: Slovakia: Job title: Cluster Service Engineer M/F / Servisný Inžinier M/F Type of employment / Druh pracovného pomeru: permanent/na dobu neurčitú Place of work / Miesto práce: Západní Slovensko, Morava Minimum salary in EUR / Minimálna mzda v EUR: €2,340 English language knowledge required min.
- B2 level Czechia: Job title: Cluster Service Engineer/Servisní inženýr Place of work / Místo výkonu práce: Czechia, Morava Type of employment / Druh pracovního poměru: permanent/na dobu neurčitú Minimum salary in CZK / Minimální mzda v CZK: 67.793 CZK English language knowledge required min.
- B2 level Bayer is committed to transparent and objective reward practices.
Final salary will depend on experience, qualifications, role scope, and applicable local requirements. Variable pay may apply depending on the role and compensation structure. Bayer offers a competitive and holistic benefits package, which may include: Supplementary medical services Flexible benefits supporting leisure and well-being Life and disability insurance Employer-supported pension plans Home office allowance to support hybrid or remote work Company car Additional paid leave Benefits may vary depending on the role, country, and employment conditions.
The final terms and conditions of employment will be confirmed based on the country where the position is located and the applicable local requirements. Společnost Bayer vítá žádosti o zaměstnání od všech jednotlivců bez ohledu na rasu, národnostní původ, pohlaví, věk, fyzické charakteristiky, sociální původ, zdravotní postižení, členství v odborech, náboženství, rodinný stav, těhotenství, sexuální orientaci, genderovou identitu, vyjádření pohlaví nebo jakékoli nezákonné kritérium podle platných právních předpisů.
Zavázali jsme se jednat se všemi žadateli spravedlivě a vyhnout se diskriminaci. Location: Czech Republic : Moravskoslezský kraj : Ostrava || Czech Republic : Jihomoravský kraj : Brno || Czech Republic : Jihočeský kraj : České Budějovice || Czech Republic : Karlovarský kraj : Karlovy Vary || Czech Republic : Královéhradecký kraj : Hradec Králové || Czech Republic : Liberecký kraj : Liberec || Czech Republic : Olomoucký kraj : Olomouc || Czech Republic : Pardubický kraj : Pardubice || Czech Republic : Plzeňský kraj : Plzeň || Czech Republic : Prague : Prag || Czech Republic : Prague : Prague || Czech Republic : Středočeský kraj : Kladno || Czech Republic : Vysočina : Jihlava || Czech Republic : Zlínský kraj : Zlín || Czech Republic : Ústecký kraj : Ústí nad Labem || Slovakia : Trenčiansky kraj : Trencín || Slovakia : Žilinský kraj : Žilina Division: Pharmaceuticals Reference Code: 894521