About this role
- What we require Fluent German (C1) with excellent written communication skills; confident spoken communication skills as well.
- Good English (B2) in both written and spoken communication.
- Strong customer communication and documentation skills, particularly for processing claims and complaints.
- High service orientation, patience, and the ability to manage complex or multi-step claims cases.
- Experience in handling warranty, return, invoices or service and product reclamation cases, ideally within a technical or service-oriented environment.
- Ability to work with sensitive customer situations in a professional and empathetic manner.
- Proficiency in MS Office and familiarity with CRM systems, claims/reclamation management tools, with experience in SAP considered an advantage.
- Prior experience with warranty processing, product returns, invoicing or aftersales service coordination is a strong advantage.
What you will do
- Handle claims, reclamations, and service-related inquiries via email ot phone for dormakaba services.
- Register, evaluate, and process claims related to dormakaba services and warranty matters in close collaboration with internal teams in Germany.
- Coordinate effectively with logistics, service technicians, and quality teams to ensure timely and accurate claim validation and resolution.
- Provide customers with clear, precise, and empathetic communication regarding claim status, required actions, and next steps.
- Accurately document, track, and update all claim and reclamation cases in internal systems.
- Maintain a high standard of professionalism and customer focus in both German (C1) and English (B2).
- Contribute to the continuous improvement of claims and reclamation management processes to enhance overall service quality and customer satisfaction.
What we offer
- Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust.
- Home office allowance.
- 25 days paid annual leave.
- Additional health insurance.
- 102.26 EUR Food vouchers.
- Public transportation card.
- Multisport / Coolfit card.
- Opportunity for flexibility with a hybrid working model.
- Employee Assistance Program (Mental Health, Legal & Financial Counselling).
- Language training opportunity.
- Brand new modern office premises in a class A Business building.
- Employee referral program.
- Fresh fruits in the office.
Training and mentorship programs. Access to over 15,000 LinkedIn Learning courses to assist in your development. Who we are We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day. Work in a place where you matter – apply now!