Senior Manager: Area Spas & Fitness (Vail, CO, US) @ Vail Resorts

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

• Job Benefits Ski/Mountain Perks!
• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans

Job Summary

The Senior Manager: Area Spas & Fitness is responsible for leading the spa, fitness, wellness, and retail operations at The Arrabelle at Vail Square and The Lodge at Vail. The position is accountable for the guest and employee experience, financial and operational performance, service quality, safety, staffing, facility standards, and business growth across both locations. This leader develops and executes operating strategies that improve revenue, profitability, labor productivity, retail performance, and guest satisfaction. The position also identifies opportunities to align processes, share resources, and create greater consistency and efficiency between the two spa operations.

This is a dynamic, hands-on leadership role requiring strong business acumen, sound judgment, learning agility, and the ability to balance the distinct needs of two luxury resort spa operations. The successful leader builds high-performing teams, develops productive cross-functional relationships, and translates business strategy into consistent operational execution. Job Specifications: Starting Wage: $90,000.00 - $110,000.00 + annual bonus Employment Type: Year Round Shift Type: Full Time Minimum Age: At least 18 years of age Housing Availability: No

Job Responsibilities

• Provide strategic and operational leadership for spa, fitness, wellness, and retail operations across The Arrabelle at Vail Square and The Lodge at Vail.
• Own the operating and financial performance of the assigned spa and fitness operations, including revenue, profitability, labor, operating expenses, retail sales, and productivity.
• Develop and execute annual business plans, budgets, forecasts, staffing plans, and operating priorities.
• Analyze financial and operational results, identify performance gaps, and implement actions that improve revenue, profitability, service, and efficiency.
• Establish and maintain consistent luxury service standards, operating procedures, and quality expectations across both properties.
• Lead the recruitment, hiring, training, scheduling, coaching, performance management, and development of spa and fitness leaders and team members.
• Build staffing models that align employee coverage with business demand while supporting service quality and financial objectives.
• Develop strategies to recruit and retain qualified therapists, estheticians, fitness professionals, and support staff.
• Identify and implement shared staffing, services, resources, and operating practices across the two locations when doing so improves business performance or the guest experience.
• Oversee treatment programming, fitness offerings, retail merchandising, inventory management, scheduling, reservations, and related operating systems.
• Develop and execute strategies to increase treatment utilization, retail sales, guest capture, repeat visitation, and ancillary revenue.
• Partner with Sales, Marketing, Revenue Management, Finance, and Resort Operations to create promotions, packages, partnerships, wellness programming, and group opportunities.
• Monitor guest feedback, service results, and operating metrics; lead service recovery and continuous-improvement efforts.
• Partner with Engineering and property leadership to maintain spa and fitness facilities, equipment, and guest-facing spaces.
• Identify capital and facility needs and support the planning, prioritization, budgeting, and execution of approved projects.
• Ensure compliance with company policies and applicable health, safety, sanitation, licensing, and operational requirements.
• Develop strong working relationships with property leaders and cross-functional partners at each resort.
• Demonstrate and reinforce Vail Resorts’ values through leadership decisions, employee interactions, and guest service.

Maintain high ethical and professional standards and serve as a positive example for the team. Perform other duties as assigned.

Job Requirements

Position Requirements Demonstrated financial acumen, including budgeting, forecasting, labor management, expense control, revenue generation, and accountability for business results. Demonstrated ability to lead and develop employees across multiple teams or operating locations. Strong understanding of luxury guest service, spa operations, retail merchandising, and wellness programming. Ability to interpret financial and operational data and translate findings into measurable action plans. Ability to establish priorities, manage competing demands, and maintain attention to detail in a seasonal resort environment.

Strong communication, relationship-building, influencing, and problem-solving skills. Ability to collaborate effectively within a matrixed organization and across property and corporate functions. Proficiency with Microsoft Office applications and the ability to learn relevant spa, scheduling, purchasing, and financial systems. Ability to speak, read, and write English in a professional manner. Ability to work onsite and maintain schedule flexibility based on business and guest-service needs. Experience Requirements Bachelor’s degree in hospitality management, business administration, wellness management, recreation, or a related field, or equivalent relevant work experience.

Progressive leadership experience in spa, wellness, luxury hospitality, resort operations, fitness, or a related service environment. Experience managing employees, operating budgets, labor, revenue, and guest-service performance. Multi-property, multi-unit, or area leadership experience preferred. Luxury hotel, resort, or destination-spa experience preferred. Experience overseeing spa retail, treatment operations, fitness programming, or wellness-related business development preferred. License / Certification Requirements No specific license or certification requirement was identified in the source documents.

Relevant spa, wellness, fitness, hospitality, or management certifications are preferred where applicable. Any license required to personally perform regulated spa or wellness services must be current and valid. Working Conditions Position is based onsite and requires regular presence across both assigned properties. Must be able to move throughout spa, fitness, hotel, retail, locker-room, and back-of-house operating areas. Schedule flexibility may be required during weekends, holidays, peak operating periods, special events, and business-critical situations.

Physical requirements and any lifting thresholds should be confirmed through the formal HR job-analysis process before posting. The expected pay range is $90,000.00 - $110,000.00 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 518547 Reference Date: 10/27/2026 Job Code Function: Fitness/Spa