About this role
Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation.
Summary: Delivers excellent service, product and image standards to maintain high customer satisfaction.
Essential Job Functions
- 1. Provides leadership support to the Manager on Duty (MOD).
- 2. Maintains high standards of customer service during high-volume, fast-paced operations.
- 3. Communicates clearly and positively with management and team members.
- 4. Greets customers in person or via phone and takes order professionally and promptly.
- 5. Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials.
- 6. Helps support shift management.
- 7. Communicates daily job assignments on each shift.
- 8. Oversees pre-close functions while ensuring service and food quality standards are maintained.
- 9. Front of the House (FOH): Oversees cash management duties. Counts down registers, tracks cash and coupons for accountability. Processes daily report(s).
- 10. Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food and labor cost best practices.
- 11. Avails chances to “up-sell” additional products
- 12. Masters Point of Sale (POS) computer systems for automated order taking.
- 13. Handles currency and credit transactions quickly and accurately.
- 14. Follows procedures for safe food preparation, assembly and presentation.
- 15. Assists management with inventory control and stock ordering.
- 16. Builds loyal customers through friendly interactions and consistent appreciation.
- 17. Resolves complaints promptly and professionally.
- 18. Cross-trains and coordinates scheduling with team members to ensure seamless service.
- 19. Takes initiative to find extra tasks when scheduled duties are complete.
- 20. Assemble and fold boxes. Affix labels and promotional materials as needed.
- 21. Prepares a variety of pizzas and other menu items.
- 22. Measures ingredients required for specific items being prepared.
- 23. Reads order slips or receives verbal instructions to prepare order according to specifications, often making several different orders simultaneously.
- 24. Cleans, stocks and restocks work stations and display cases.
- 25. Transfers supplies and tools between storage and work areas.
- 26. Packs, weighs, and labels products as required.
- 27. Ensures supervisor is aware of food shortages.
- 28. Adhere with all quality standards, principles, guidelines and policies
- 29. Perform other duties as assigned
Company Wide Responsibilities
- 1. Promotes company policies and advocates for Team Washington
- 2. Assures proper attendance and actions
- 3. Provides and receives positive feedback and/or constructive criticism
- 4. Maintains good communication with co-workers
- 5. Serves as a resource for co-workers
- 6. Cross-trains, learns how role interacts with other departments
- 7. Works with manager and management to solve problems, providing suggestions as needed
- 8. Maintains clean and organized work area, taking ownership of surroundings
- 9. Maintains appropriate confidentiality in information
All your information will be
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to pass applicable Company background checks.
- Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders
- Superb ability to multi-task
- Ability to function in a dynamic, fasted paced environment
- Ability to adjust to changing priorities
- Ability to enter orders using a computer keyboard or touch screen
- Ability to take orders over the counter or phone
- Ability to work independently and as part of a team
- Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change
- Ability to lead the team on duty!
kept confidential according to EEO guidelines.
All your information will be kept confidential according to EEO guidelines.