About this role
🍕 INTERNAL JOB DESCRIPTION — Customer Service Representative (CSR)
Customer Delight Pizza, LLC
Position Summary
Our Customer Service Representatives are the heartbeat of the store. CSRs help create delight in every interaction — from making delicious products to greeting our guests with energy, accuracy, and care. This role supports store operations by serving customers, preparing high-quality items, and keeping the store clean, safe, and ready for business.
Key Responsibilities
✨ Deliver Delight Through Service
- Greet every guest with warmth, confidence, and a smile.
- Take accurate phone, walk-in, and online orders with a friendly, upbeat tone.
- Communicate clearly with customers and teammates.
- Resolve basic concerns and ensure each guest leaves feeling valued.
✨ Create Products That Delight
- Prepare pizzas, sides, and menu items following portioning and quality standards.
- Maintain food safety, sanitation, and proper prep procedures.
- Stay focused and quick during rush times.
✨ Keep the Store Ready for Delight
- Complete housekeeping tasks including wiping surfaces, sweeping/mopping, dishes, and trash.
- Maintain a clean, organized workstation and guest area.
- Assist with stocking and product rotation.
✨ Support the Team
- Work with a “we before me” mindset.
- Follow all policies, procedures, and safety guidelines.
- Jump in where needed to keep the shift running smoothly.
Qualifications
- Friendly, positive communicator.
- Comfortable moving quickly in a fast-paced environment.
- Able to stand, walk, bend, and lift up to 25 lbs.
- Meets all company and state employment requirements.
Work Environment
A fast-moving, team-driven space where we talk to customers, make products, and keep the store clean and ready.