About this role
- Monitor and improve revenue, conversion rate, average order value, abandonment rate and digital sales contribution.
- Define and prioritise roadmap initiatives with Product, Commercial and Technology stakeholders.
- Translate business needs into clear requirements and coordinate delivery, dependencies, user acceptance testing and release readiness.
- Work with UX, Technology and vendor partners to improve customer journeys and launch new features and services.
- Monitor channel availability, defects and transaction success, coordinating issue resolution and preventive actions.
- Assess post-launch performance against agreed objectives and identify further improvements.
- Track competitor offers, pricing and market trends to inform channel enhancements.
- Provide regular sales and performance insights across products, categories and campaigns.
- Bachelor’s degree in Business, Computer Science, Information Technology, Engineering or a related field.
- Strong knowledge of e-commerce platforms, digital channels and web and mobile technologies; Magento knowledge is an advantage.
- Proficiency in analytics tools such as Google Analytics or Adobe Analytics, with a strong understanding of digital sales and customer journey metrics.
- Ability to translate business requirements into actionable deliverables and prioritize digital enhancements.
- Experience coordinating testing, release readiness and the launch of digital features and services.
- Strong analytical, problem-solving, communication and stakeholder management skills.
- Ability to collaborate effectively with commercial, technology, design and vendor teams.
- Professional certification in Agile/Scrum, PMP or PRINCE2.