About this role
- Lead a tower in HRSS accountable for services in the scope
- Ensure service standards are maintained to eliminate errors, delays & escalations
- Consider lapses as an area of opportunity, perform RCA, identify cause, plan and implement long term solutions.
- Ensure all service procedures are in-place and continually evaluated for greater efficiency.
- Service reviews with team, presenting value-adding analysis of performance, identifying trends and recommending new ideas and solutions to improve operational efficiency.
- Drive Continuous Improvement mind-set and embed the culture in the team:
- Eliminate non-value added activites.
- Pro-actively identify and work on HR Technology to progress automation opportunities.
- Bachelors Degree in HR or similar
- 7 years of experience in HR/Payroll Management
- KSA HR Operations & Payroll - Working Knowledge (Preferred)