About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job detailed description
- Must have good knowledge in working on MS office applications.
- Role of Cash app/Billing/Collections for global customers
- Reporting actual Billing/Cash Applications Collections against monthly targets
- Quality review of Cash Application/Billing process
- Follow up through mails and calls
- Escalation of issues to Stake holders.
- Should be able to solve & help customers and business teams in case of queries related to their invoices
- Research and analyse the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/info for dispute/deductions resolution
- Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner
- Investigate and escalate, if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc.,
- Deliver quality customer service by researching and responding to all internal/external stakeholders’ inquiries quickly, effectively and professionally.
- Excellent written & verbal communication,
- Should have a good attitude to learn and be committed
- Exposure in SAP/S4HANA will be added plus point
Essential Requirement
- Commerce and accounting background
- Ability to analyse the past due receivables
- 2-3 Years of experience mainly in BPO.
- Good Oral and Written communication skills
- Experience in follow up through mails and calls
- Worked on Billing/Cash App/Collections
- AR process knowledge (Preferably End to End)
- Experience in Excel as well as PowerPoint presentation.
- Should be willing to work in shifts
Good to have
- SAP/S4HANA experience
- Operations review with client and management