About this role
E1 to E2
- Last two PMS rating 3 and above
- Overall 10 years’ experience
- No Warning Letter issued in the past 6 months
- E-learning mandatory courses certified wherever applicable
Job Title: Transition Manager – Domestic BPO
Location: Airoli, Navi Mumbai
Job Summary
Manage end-to-end transition of domestic BPO processes from client handover to steady-state operations. Ensure smooth migration, proper planning, and successful delivery within timelines.
Key Responsibilities
- Handle complete transition lifecycle (planning, execution, closure)
- Coordinate with clients and internal teams (Operations, HR, Training, IT)
- Ensure smooth knowledge transfer and process setup
- Track progress and share regular status updates
- Identify risks and ensure timely resolution
- Support hiring, training, and process ramp-up
- Maintain transition documents and reports
Requirements
- Graduate (MBA preferred)
- 6–10 years of BPO experience
- Minimum 3 years in transition/project management
- Experience in domestic voice processes preferred
Skills
- Good communication and coordination skills
- Strong project management ability
- Knowledge of BPO operations and metrics
- Problem-solving mindset
Graduate