About this role
Job Requirements
About Us
Godrej Properties is among India's fastest-growing real estate companies and the largest listed real estate developer in India. With a 122-year legacy of trust, a commitment to cutting-edge design and sustainability, and projects across 12 cities, GPL has been consistently ranked among the top 2 places to work in the real estate segment in the Great Place to Work survey.
Basic Purpose of the Position
The candidate is responsible for achieving targeted sales closures at site and generating customer walk-ins from the qualified leads assigned. The candidate is also involved in analysing competitors' activities and devising strategies to counter them. Key result areas are conversion of assigned leads to customer visits and conversion of visits to closures.
Role Responsibilities
Operational
1. Lead Generation & Servicing
- Generates new leads through direct channels: loyalty, referral, and corporate sales.
- Ensures timely lead servicing of all leads assigned on Salesforce; prioritises based on readiness and conversion potential.
- Ensures assigned leads are converted into quality customer visits at site through structured follow-up.
- Analyses competitor activities and devises strategies to counter them.
2. Customer Centricity
- Responds to customer queries received via email or phone within agreed timelines.
- Handles complex and difficult customer queries with empathy and accuracy.
- Ensures all documents related to every customer are properly maintained.
- Guides customers through the site visit experience — matching units to their needs, handling objections, and proposing concrete next steps.
Process
1. Process Adherence
- Complies with company-defined guidelines and processes.
- Adheres to project timelines.
- Maintains accurate and up-to-date records in Salesforce at every stage of the lead and booking lifecycle.
2. Process Improvement
- Identifies processes and procedures in own work area that need improvement.
- Recommends process improvement ideas to streamline efficiency, costs, and productivity.
- Undertakes process improvement activities in own work area.
People Management & Development
1. Learning & Development
- Identifies self-development needs.
- Takes concrete steps to pursue self-development through training, education, and projects.
Work Experience
2-4 years
Benefits
Be an equal parent
Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners
- 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
- 2 months paid leave for secondary caregivers
- Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel
Coverage for childbirth and fertility treatment
No place for discrimination at Godrej
Gender-neutral anti-harassment policy
Same sex partner benefits at par with married spouses
Coverage for gender reassignment surgery and hormone replacement therapy
Community partnerships and advocacy
Persons with Disability (PwD) care
We are selfish about your wellness
Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options
Elder care for those who might need to extend support to senior family members
Preventative healthcare support
Outpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.
Uncapped sick leave
Flexible work options, including remote working and part-time work
Mental wellness and self-care programmes, resources and counselling
Celebrating wins, the Godrej Way
Structured recognition platforms for individual, team and business-level achievements
Digital and offline instant recognition platforms
An inclusive Godrej
Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And it has been over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.
We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.
If this sounds like a role for you, apply now!
We look forward to meeting you.