About this role
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift
- Day (United States of America)
Job Summary
- Under constant supervision, the Scheduler will adhere to the physician/departmental scheduling protocols to correctly and accurately schedule patients for appointments that best fit the patient's schedule.
- Must follow strict customer service guidelines and maintain excellent customer service scores.
- Must work well under pressure and stress and handle high volumes of calls and workload accurately.
- Must follow APAS training/Health System policies at all times while direct supervision lies with the satellite manager; over responsibility under the administrative director.
Core Responsibilities and Essential Functions
- Compliance with Patient/Family-Centered Care standards through the following: Demonstrates dignity and respect for patient and family for patient and family knowledge, values, beliefs and cultural background in the planning and delivery of care.
- Provides information sharing, ensuring patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making.
- Encourages patient and family participation in care and decision-making.
- Compliance with Customer Service Standards.
- The Scheduler is responsible for scheduling appointments via phone or from faxes sent from referring physicians as well as patients calling and requesting appointments.
- Compliance with Scheduling Protocols.
- Must adhere to the physician/departmental scheduling protocols to accurately schedule patients for appointments that best fit the patient's schedule.
- Interacts with referral sources and exercises independent judgment in determining appropriate sub-specialty required based on diagnoses, symptoms, and other information provided by referring providers.
- Compliance with Departmental Service and Compliance (accuracy) expectations.
- Must follow APAS and Health System policies and procedures at all times, to include compliance in scheduling registration, insurance accuracy, balance collection, and demographic information gathering.
- The Scheduler is responsible for assuring that all administrative policies and procedures are implemented and followed within the Practice under the direction of the Practice Administrator.
- Compliance with Attendance policy.
- Must adhere to employee set schedule with little to no attendance issues.
- This essential position requires attendance during inclement weather.
Required Minimum Education
- High School Diploma General
Required Minimum License(s) and Certification(s)
- All certifications are required upon hire unless otherwise stated.
Additional License(s) and Certification(s)
Required Minimum Experience
- Minimum 2 years of experience in Medical Office/Health Care or related setting. Required
Required Minimum Skills
- Customer Service
- Basic Computer and MS Office
- Calculator
- Keypunch speed of at least 35 wpm
- Working knowledge of information systems, insurance processes, medical terminology
- Experience managing a high volume of callers through a multi-line phone system
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.