About this role
Job Purpose
The Airfreight Export Specialist manages export shipments on a door-to-door basis in line with the “One File, One Operator” principle. The role is responsible for coordinating the end-to-end shipment process, ensuring operational excellence, accurate financial management, and a positive customer experience while maximizing profitability.
Key Responsibilities
- Manage Airfreight Export shipments from pick-up through final delivery, ensuring smooth end-to-end execution.
- Create and maintain shipment files, HAWBs, bookings, export documentation, and accurate milestone data in CargoWise One (CW1).
- Coordinate with airlines, airport and destination offices, gateway teams, and network partners throughout the shipment lifecycle.
- Proactively manage shipment exceptions, flight disruptions, offloads, customs delays, and other operational irregularities, driving timely service recovery.
- Ensure accurate and timely cost, revenue, accrual, WIP, and invoicing processes while monitoring key operational and financial KPIs, including data quality, billing timeliness, revenue leakage, and file profitability.
- Drive GP growth and identify operational risks and process improvement opportunities to enhance efficiency, profitability, and service quality.
- Prepare spot quotations and customer offers and follow up on commercial opportunities.
- Maintain effective communication with customers and internal stakeholders, ensuring a high-quality customer experience.
- Support new customer implementations, account transitions, SOP compliance, and operational readiness for new business.
- Ensure Life Sciences & Healthcare shipments comply with applicable GxP standards.
- Support business development activities for assigned accounts and promote relevant DHL services.
- Ensure compliance with internal procedures and applicable regulations.
Knowledge, Skills & Experience
- Bachelor’s degree.
- Minimum 3 years of Airfreight Export operations experience, with strong knowledge of airline booking processes, export customs procedures, and international airfreight operations.
- Experience with CargoWise One (CW1) and digital freight forwarding systems is preferred.
- Excellent written and verbal communication skills in English.
- Proficiency in Microsoft Office, particularly Excel.
- Strong commercial and financial mindset, with an understanding of GP, WIP, accruals, revenue leakage, and file profitability.
- Proven ability to manage multiple priority shipments and operational escalations in a fast-paced environment while maintaining accuracy and service quality.
- Strong planning, problem-solving, multitasking, relationship-building, and cross-functional coordination skills.
- Customer-focused, proactive, and solution-oriented approach.
- IATA Dangerous Goods certification is preferred.
- Residence in İstanbul.
- No military service obligation for male candidates.
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