About this role
Job Summary
This role is to process and review all major claim (Death, TPA, Critical Illness, Waiver of Premium) and PA claims within specified authority limit and ensure that payments are made within the turnaround time (TAT). This is a contract position offered under an agency contract. The successful candidate will be employed by a third-party employment agency and assigned to work directly with our team, supporting in this role.
You'll be responsible for:
- To assess and process all major claim and PA claim in line with policy guidelines within authority limit
- To be responsible for claim settlement and ensure payments are process within the agreed turna-round time and service standard
- To support Helpline team with enquiries pertain-ing to claim settlement
- To response to customer’s enquiries on claim pro-cessing matters in a timely manner
- Assume the responsibilities of other team members as and when requires
- Participate in project initiatives to improve effi-ciency and productivity of the department
Important to your success
- Degree in any medical or health science related field of study
- Fresh graduate or candidate with 1-3 years’ working experience in life insurance
- Possess good communication skill and good command of spoken and written English and Bahasa Malaysia
- Meticulous and attention to details
- Able to work independently in a fast-paced environment
- Result-oriented with sense of urgency towards True Customer Centricity
- Demonstrates ability to work as a team to deliver Allianz’s enhanced customer experience journey
- Applicants must be willing to work in KL Sentral
- Willing to work extra hour when necessary
- Proficient in the use of AI tools such as ChatGPT for tasks simplification
Disclaimer
Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.
Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join Us. Let's care for tomorrow.