About this role
- To support all activity within the Productivity Team, ensuring that all guest accommodation is allocated accurately, efficiently and in line with business priorities, guest requirements and operational availability.
- This team play a key role in delivering a smooth guest arrival experience by ensuring the right guests are placed in the right accommodation at the right time.
- Allocation accuracy rate.
- Reduction in check-in delays linked to accommodation readiness.
- Guest satisfaction scores relating to accommodation.
- Effective management of upgrades and occupancy optimisation.
- Minimal allocation-related complaints