About this role
We’re SmartThings , one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. We're a wholly owned subsidiary of Samsung with corporate offices in Minneapolis and the Bay Area. More than 430 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung’s leading portfolio of phones, TVs, and appliances. We also offer the most versatile smart home experience as an open platform with a rich partner ecosystem (think IKEA, SONOS, Honeywell, and so many more). As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use.
Come be a part of the leading edge of IoT innovation! SmartThings Pro (ST Pro) is a B2B product, an integrated management solution and a robust device ecosystem. It transforms spaces - from multifamily housing and hospitality to office, retail, and commercial buildings - into more efficient and scalable environments. The Senior Strategic Partnerships Manager will be a technical leader responsible for the onboarding of strategic partners to the SmartThings Pro platform.
- You will direct the application of existing device-integration best practices as well as support SmartThings Pro partner training, pilot programs, and customer demos.
- This position is a hybrid role, based onsite 3 days a week at our office in Minneapolis, MN.
- In this role, your primary responsibilities will include the following: Strategic Partnerships & ST Pro Onboarding Strategic Enterprise Partnerships: Advise Business Development on the feasibility of complex partnerships; lead technical negotiations and "discovery" phases for new strategic enterprise partnerships.
- Partner Integration Management: Serve as the senior integration advisor for strategic partners, implementing solutions that align with both partner needs and SmartThings' long-term business objectives (in conjunction with the ST Pro Product & Business Development teams).
- Architect Onboarding Frameworks: Partner with the ST Pro Product team & Engineering to determine best practices for onboarding System Integrators as well as OEM device partners; partner with engineering to create the developer documentation that will ensure scalable, repeatable success for the global partner ecosystem.
- Product Market Requirements & Pilot Support System Integrator Support: Support system integrators as they use ST Pro with their customer including onboarding new accounts, assigning licenses, and configuration the dashboard to work for the System Integrator and end-customer needs.
- Voice of Customer: Synthesize market/technical trends and customer/partner sentiment into strategic reporting for executive leadership, directly influencing the development of innovative platform functionality.
- Pilot Program Support : Partner with TPM and/or Engineering to support the technical execution of high-stakes SmartThings Pro pilot programs; partner with engineering to provide Tier2/3 support for strategic SmartThings Pro pilots and deployments.
- Technical Leadership Complex Problem Solving: Solve highly complex, unique onboarding challenges that may ultimately require the development of innovative solutions not currently detailed in any existing developer documentation.
- Solutions Architecture: Facilitate the technical execution of Cloud-to-Cloud (C2C) integrations, working hands-on with partners to implement and verify the workflows required for platform certification.
- Global Matrix Collaboration: Work with Samsung HQ to drive business results across time zones.