About this role
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers. As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets.
We are seeking a hands-on Manager, OMS & Inventory Systems to lead the strategy, roadmap, and execution for our Order Management System (OMS) and key Inventory management platform You will own the OMS and inventory roadmap, driving critical capabilities across order routing, split shipments, inventory visibility and exception handling — ensuring seamless order orchestration and fulfillment across all channels. Additionally, you will be accountable for inventory accuracy within the OMS & IMS, proactively reducing order cancellations caused by integration issues, and partnering across functions to deliver a best-in-class customer experience.
You will play a key role in leading triage processes, driving post-mortems on critical incidents, and continuously improving system stability and performance. This is a high-ownership, hands-on role ideal for someone with experience in cloud-based retail systems, integration platforms (Celigo, Boomi, etc.), and familiarity with leading OMS solutions such as Teamwork Commerce or similar.
Key Responsibilities
- Roadmap Ownership & Strategy Define and own the product roadmap for OMS, IMS, & 3PL integrations.
- Drive roadmap prioritization for: Advanced order routing rules.
- Split logic optimization (multi-node fulfillment).
- Robust exception handling frameworks and processes.
- Inventory accuracy and visibility across systems.
- OMS & Fulfillment Execution Partner with Operations, eComm, & CX to ensure seamless order orchestration and fulfillment.
- Monitor and improve inventory accuracy in OMS & IMS — ensuring alignment with ERP and fulfillment nodes.
- Hands-on ownership of integration flows across OMS, ERP, 3PL, WMS, and customer-facing platforms (eCommerce, POS).
- Proactively reduce order cancellations caused by integration, timing, or system gaps.
- Define, monitor, and continuously improve key OMS KPIs (e.g., order cancellation %, exception rates, latency).
- Incident Management & Continuous Improvement Own the triage process for OMS/Inventory-related issues — serve as primary point of contact for coordinating triage across IT, Operations, Customer Service, and external vendors.
- Lead root cause analysis (RCA) and post-mortem processes — ensure issues are documented, understood, and drive actionable remediation and long-term prevention.
- Manage production support pipeline for OMS/Inventory systems — triage, prioritize, and coordinate fixes and enhancements.