About this role
GENERAL SUMMARY
The Treasury Management Specialist provides essential support to the Treasury Management team by assisting with onboarding and troubleshooting for business clients using online banking services. This role ensures smooth implementation of treasury products, accurate data input, and exceptional customer service. Additional responsibilities include achieving assigned sales and referral goals, managing sales pipelines, supporting sales strategy with Treasury Management Sales teams, assisting with sales activities, and performing other duties as assigned to maintain operational efficiency, client satisfaction, and business growth.
COMPENSATION
Salary
APPLY ONLINE
- https://www.bankofcolorado.com/careers
RESPONSIBILITIES AND EXPECATIONS
- Client Onboarding & Support Assist in setting up business clients on online banking platforms, ACH, wires, remote deposit capture, and fraud prevention tools.
- Provide troubleshooting for technical issues related to online banking, security tokens, and file transmissions.
- Coordinate with internal teams (E-banking, Operations) to resolve client issues promptly.
- Data Input & Documentation Accurately enter client and product setup information into treasury systems.
- Maintain detailed records of onboarding activities, service requests, and compliance documentation.
- Customer Service Respond to client inquiries via phone and email with professionalism and clarity.
- Provide training and guidance on treasury services and online banking features.
- Sales Goals, Pipeline Management & Strategy Achieve assigned individual and team sales, referral, calling, and product penetration goals in alignment with Treasury Management objectives.
- Maintain an accurate and current pipeline of prospects, opportunities, proposals, implementations, and closed business in the designated sales tracking system.
- Monitor pipeline activity, next steps, expected close dates, product opportunities, and projected revenue or deposit impact; provide regular updates to Treasury Management leadership and Sales teams.
- Partner with Treasury Management Sales Officers, relationship managers, market leaders, and branch teams to identify prospects, deepen existing relationships, and prioritize sales opportunities.
- Analyze pipeline results, win and loss trends, product adoption, and sales activity to identify gaps, recommend next actions, and improve sales effectiveness.
- Compliance & Risk Management Ensure adherence to BSA, KYC, and internal audit requirements during onboarding and maintenance processes.
- Maintain confidentiality and compliance with all banking regulations.
- Other Duties Participate in special projects, process improvements, and departmental initiatives as assigned.
- Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary.
- KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of bank operations, especially treasury management services.
- Knowledge of Word, spreadsheet, and database software.
- Skills in problem solving and decision-making.
- Ability to communicate effectively with management, customers, and coworkers.
- Ability to work with accuracy and attention to detail.
- Ability to create an organized and efficient work environment.
- Ability to meet deadlines and multi-task.
EDUCATION AND EXPERIENCE
- High School diploma or equivalent experience in banking.
- Previous experience with computer software and bookkeeping preferred.
BENEFITS
Benefits for employees working at least 35 hours per week include 8 paid holidays; 17 PTO days each year for the first five years of employment (employees must complete 90-day introductory period prior to accruing PTO); 16 hours of paid sick time upon hire date; health, dental, prescription drug card, vision, and voluntary life insurance plans; health savings account with employer contributions; flexible medical and dependent care spending plans; 401K plan after 3 months and start of next quarter with employer contributions and profit sharing; $50,000 group term life insurance; long term disability insurance and employee assistance program. If working less than 35 hours per week, above benefits are modified.
PHYSICAL REQUIREMENTS
NOTE: The statements herein are intended to describe the general nature and level, or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified. Monday through Friday 8-5