About this role
Are you an experienced Veterinary Receptionist, Veterinary CSR, or Veterinary Client Service Representative who excels at customer service and building relationships with pet owners? Animal Hospital of Lewisville is seeking a compassionate, organized, and dependable professional to join our team.
This is not an entry-level position. Candidates must have at least two years of relevant veterinary hospital experience, with demonstrated client interaction and customer service skills. Reception experience is preferred, but candidates with other qualifying veterinary hospital experience and strong client-facing skills are encouraged to apply.
- Welcome clients and patients with professionalism, empathy, and excellent customer service.
- Answer multi-line phones, respond to inquiries, and coordinate client communications.
- Schedule appointments, manage patient check-in and check-out, and support efficient hospital flow.
- Maintain accurate medical records, client information, and appointment details.
- Process payments, communicate estimates and invoices, and assist with billing questions.
- Coordinate with veterinarians, veterinary technicians, and assistants to support patient care.
- Address client concerns professionally and help create a positive, welcoming experience.
- Support prescription refill requests, medical record requests, and daily administrative tasks.