About this role
The Production Support Engineer plays a critical role in supporting manufacturing operations by providing technical expertise, troubleshooting production issues, and driving continuous improvement initiatives. This position is responsible for maintaining quality documentation, analyzing product and process failures, supporting safety and compliance programs, implementing corrective actions, and ensuring production tools and test equipment operate effectively. The Production Support Engineer partners closely with manufacturing, quality, engineering, and other internal stakeholders to improve product quality, operational efficiency, and workplace safety.
- Maintain, collect, and report production quality documentation and records.
- Provide frontline technical support to production teams by troubleshooting and analyzing electro-mechanical components, assemblies, and systems.
- Implement, maintain, and regulate production support tools and required test equipment.
- Analyze in-house production failures and determine root causes; develop and implement corrective actions.
- Investigate production-related installation failures and implement appropriate corrective and preventive actions.
- Collaborate with internal stakeholders to resolve technical issues and improve manufacturing processes.
- Support continuous improvement initiatives, including housekeeping principles, tooling enhancements, line layout optimization, and procedure updates.
- Ensure ergonomic and workplace safety considerations are incorporated into tools, equipment, and manufacturing methods.
- Support and promote compliance with ISO, UL, OSHA, and other applicable standards and regulations.
- Conduct process audits and work with inspectors and internal teams to implement and monitor safe work practices.
- Support quality and production training initiatives for employees.
- Assist with transferring product lines, supplier evaluations, and manufacturing improvement projects as needed.