About this role
Location | Napa, CA headquarters or US remote. Pacific-hours overlap preferred. You're the kind of person who thinks about what could go wrong—and fixes it before it happens. You're sharp, detail-oriented, and driven by the idea that great monitoring and proactive care prevent crises. You love solving problems before customers feel them, and you take pride in knowing that your work is keeping systems running smoothly. But lately, you might be craving a team that matches your standards—where preventing problems and driving real customer value go hand in hand. That's where Endsight comes in.
Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too. We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best. We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you'll grow quickly, connect deeply, and do work that truly matters.
- You will be the NOC's frontline for delivering proactive value through alert analysis and resolution.
- Your focus isn't just working tickets—it's analyzing alerts, identifying the real issue, and putting a resolution in motion that prevents problems from coming back.
- You will drive root cause fixes, reduce alert noise, and ensure escalations to customer teams are clean and clear.
- You will own: Triaging inbound alerts and identifying the real issue behind the signal, assessing context, severity, and business impact before taking action Resolving alerts to root cause—digging deeper than symptoms and validating that remediation steps are durable, not just a temporary fix Monitoring backups, patches, and infrastructure (servers, firewalls, storage, switches, wireless) to catch risks like disk failure, failed updates, or degraded performance before they impact customers Tuning alerts and flagging redundant or low-value signals to reduce noise and focus on what matters Preparing clean handoffs to Technical Account Managers and customer points of contact when issues require project work, procurement, or scheduling Keeping your backlog clear—no floating tickets, no lingering escalations.
- You know your numbers and bring insights to your 1:1s Contributing to proactive improvements in monitoring, alerting, and platform management as you grow in the role Who Thrives Here You'll fit right in if you: Take pride in helping others succeed Love mastering your tools and improving your craft Communicate clearly and stay composed under pressure Are energized by teamwork and mutual respect Want to grow in a place where your success helps everyone win