Emergency Room Enhancement Supervisor (ERE) @ Compass Health Network

Help build a stronger bridge between emergency care and lasting community wellness. Schedule: Mon-Fri, 8a-5p The Emergency Room Enhancement (ERE) Supervisor leads and supports a team of Community Support Specialists (CSS) who help individuals transition from hospital-based emergency care to ongoing community support. This role provides staff supervision, clinical direction, and coordination with hospitals and internal and external providers to promote timely follow-up, continuity of care, and positive outcomes.

The ERE Supervisor also guides team performance, supports employee development, and strengthens partnerships that expand access to behavioral health services across the communities we serve. This is a great opportunity for someone who: enjoys developing a strong, compassionate team; values collaboration across healthcare settings; and is motivated to improve access to care and support meaningful connections between emergency services and community-based resources.

• Supervise, coach, and develop ERE team members through individual supervision, consultation, and ongoing skill-building.
• Provide clinical direction, review referrals, and support consistent service delivery and documentation.
• Coordinate with hospitals and internal and external providers to strengthen partnerships and continuity of care.
• Support timely outreach following hospital discharge, including outreach within 24 hours.
• Conduct assessments and help coordinate services across organizational programs to support individuals’ ongoing needs.
• Oversee day-to-day team operations, staff performance, employee development, scheduling, and timekeeping.
• Monitor team productivity and outcomes, address performance gaps, and support progress toward organizational goals.
• Participate in hiring, onboarding, team meetings, and continuous improvement efforts.
• Respond to medical or behavioral emergencies within the scope of current certifications and organizational protocols.
• Perform other duties consistent with the scope and level of the position.