About this role
A Taste of
Who We Are
Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends. Our Mission Delight our guest. Every meal. Every day. Our Core Values Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry. Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.
Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences. Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way. Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.
- As a Route Support Merchandiser, you will support our Route Managers by filling in for drivers, assisting with data entry and field implementations, and enhancing customer service through constructive feedback.
- You will identify training needs among drivers and communicate observations to your supervisor, ensuring smooth operations on the road and in-house.
- Route Coverage: Provide coverage for Route Merchandisers as needed, monitoring route performance to identify opportunities for improvement and recognizing strong practices.
- Machine Management: Support new machine installations with initial fills; manage product returns from the field; notify Route Managers of idle or underperforming machines; and assist with seasonal or final product adjustments to ensure smooth account transitions.
- Training & Support: Train Route Merchandisers on operational standards and procedures, reinforcing compliance and assisting with ongoing performance issues.
- Customer Feedback: Interact courteously with customers during route coverage to gather feedback and relay it to the appropriate team member for follow‑up.
- Machine Cleanliness: Inspect and maintain cleanliness standards for all machines in the field.
- Professional Standards: Ensure Route Merchandisers maintain a professional appearance and follow uniform guidelines.
- Special Projects: Complete special projects and assignments as directed by the Route Manager.
- Safety & Compliance : Promote and model a clean, safe work environment while remaining informed about current operational processes and procedures.
- Communication: Communicate promptly with Account Managers, Route Managers, or leadership regarding any critical information that may impact account retention or present business risk.