About this role
Blue Mantis is a cloud management, consulting, and integration firm that helps clients modernize their data center and IT operations and effectively use cloud technologies. Our vendor-agnostic approach and broad technical expertise enable us to design, deploy, and support modern IT environments.
- The Technology Implementation Technician supports the Blue Mantis Technology Innovation Center (TIC) by preparing, configuring, imaging, and deploying endpoint devices while also assisting with warehouse operations.
- This role is ideal for a dependable, hands-on team member who is detail-oriented, willing to learn, and comfortable working in both technical and warehouse environments.
- Ability to work onsite Monday through Friday, 8:00 a.m. to 4:30 p.m., at the Technology Innovation Center in Pawtucket, Rhode Island.
- Prepare, assemble, image, configure, test, clean, pack, and label laptops, desktops, and related IT equipment.
- Install operating systems, firmware updates, drivers, and approved software and managed services tools.
- Use endpoint deployment and imaging tools to complete standard and customer-specific device configurations.
- Perform basic hardware troubleshooting, warranty repair, and quality assurance checks, and clearly escalate issues when needed.
- Support warehouse operations, including shipping, receiving, inventory control, asset tagging, order fulfillment, and delivery of completed devices.
- Maintain accurate device, inventory, project, and quality records in accordance with documented procedures and ISO 9001 requirements.
- Meet agreed-upon turnaround times, quality standards, and customer requirements for configuration and installation projects.
- May be required to work onsite in a customer facing position as scheduled.
- Assist with enterprise migration projects, customer engagements, data center moves, and other technical or operational projects as assigned.
- Provide professional onsite support at customer locations when scheduled and follow all customer and Blue Mantis procedures.