About this role
About the Role
- The Account Manager is responsible for overseeing the daily execution and coordination of client work, ensuring accurate and punctual delivery across all key project touchpoints.
- They act as a liaison between clients, suppliers and internal teams, helping to manage timelines, clarify briefs, source products, follow up local productions and resolve issues with a clear, calm, and collaborative approach.
- This role requires a confident communicator and organiser who is detail-oriented and capable of establishing trusted relationships with stakeholders.
- The Account Manager plays a vital role in maintaining project momentum, ensuring alignment at every stage, and contributing to a smooth, efficient client experience.
- Based on customer briefs initiate all product development and source new concepts in collaboration with Procurement and Creative.
- Produce accurate customer quotations and ensure quality samples for proposals.
- Diligently follow-up all quotations distributed to generate orders.
- Communicate status to key stakeholders to ensure timely completion of orders and project deliverables.
- Complete transactions on procurement system(s) accurately and in timely manner to enable correct reporting, including but not limited to, customer weekly reports, forecasts, profit Improvement plans.
- Populate project folders with required information to create an auditable path for each project.
- Demonstrate creativity and share new ideas with peers.
- Ensure that the client sales and profit budget is exceeded and that all costs related to your orders are strictly controlled.
- Ensure customer service is a priority.
- Identify and resolve all issues within agreed SLA’s.
- Provide professional presentations to customers as and when required.
- Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase sales.
- Develop sound supplier relationships, observe customer trends, identify cross-selling opportunities and act on these.
- Monitor competitor’s promotions and activities and share information with team members Ensure compliance with brand guidelines, sustainability guidelines, budget, and process standards in all activities.