About this role
Job summary
MERSEY AND WEST LANCASHIRE TEACHING HOSPITALS NHS TRUST
RADIOLOGY DEPARTMENT
RADIOLOGY APPOINTMENTS CLERK - Band 2
37 hours (1 X WTE Mon - Fri including weekend / Bank Holiday rota)
Successful applicants will require a satisfactory enhanced disclosure from the Criminal Records Bureau.
Would you like to be part of our very friendly, hard-working, and forward-thinking Radiology Appointments Team? If yes - we have a full-time vacancy in this area of the Radiology Department.
The department provides a 7-day imaging service and therefore the post will include working across sites at both Whiston Hospital and St Helens Hospital's. Some evenings, weekends, and bank holiday duties on a rotational basis, are also included in the role.
Previous Applicants Need Not Apply.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
The successful candidate will work as part of a well-established team to ensure the smooth running of this extremely busy department, booking appointments for a wide range of radiology procedures including Ultrasound - both obstetric and general, CT, and MRI scans to name a few, ensuring patients are booked within the diagnostic waiting times.
Applicants should be very hard working, enthusiastic and well-motivated with excellent organisational and communication skills, be able to work under pressure and to tight deadlines in a very fast-paced, ever-changing environment. An excellent telephone manner is a MUST, and a high level of computer literacy is essential.
About us
Mersey & West Lancashire Teaching Hospitals NHS Trustdelivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CAREthat is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
Job description
Job responsibilities
KEY DUTIES
- Make appointments following appropriate imaging services pathways.
- Register patients on relevant Trust Information System or update details if patient already registered.
- Enter referrals promptly onto computerised Radiology Information System using waiting list coding.
- Ensure rapid justification of referrals by relevant radiographic staff to meet urgent/two week cancers.
- Send out partial/full booking letters as appropriate.
- Answer all appointment queries in accordance with departmental guidelines in a professional and courteous manner.
- When the patient is in contact with the appointment office:
- Ask the appropriate clinical questions to assess appropriate preparation and time slot
- Discuss with the patient a mutually convenient date and time
- Book the appointment on the Radiology Information System
- Send an appointment letter, appropriate literature and preparation to the patient.
- Arrange appointments for inpatient referrals:
- Book appointment on the Radiology Information System
- Liaise with the ward to arrange patient preparation and mode of transport
- Access ADT to locate patient
- Book porter on the Radiology Information System
- General Telephone enquiries relating to patient requests to re-arrange or cancel appointments.
- File referrals in date order once booking is complete.
- Filing and housekeeping of all paper and electronic documentation.
- Give general advice to Patients/staff in relation to appointments or re-direct to appropriate department/clinical staff.
- Ensure that all diagnostic targets are met.
- Deal with patients complaints over the phone on a first line basis or refer to the relevant department/member of staff. (N.B. may occasionally experience distressing situations).
- Code all stages of booking to enable statistical information to be produced so that the service may be monitored/improved.
- Awareness of Records Management, Information Governance, Caldicott, confidentiality and data protection.
- Adhere to all aspects of Patient Access Policy
- Liaise with consultants, wards, secretaries and other departments.
Person Specification
Our Values
Essential
- We are Kind
- We are Open
- We are Inclusive
Qualifications
Essential
- Educated to GCSE level or equivalent.
Desirable
- Customer Care NVQ
Experience
Essential
- Previous clerical experience
- Previous use of computer systems
- Able to deal with the public in person and via the telephone
Skills
Essential
- Good organisational skills
- Ability to relate effectively and communicate clearly and professionally at all levels.
- To be self- motivated.
- Ability to use own initiative
- To be organised with a logical approach to work.
- Able to work within a team environment / operate as a team member.
- To have standard keyboard skills.
- Can work well under pressure and remain calm in difficult situations
Desirable
- Knowledge of email systems and technology
Other
Essential
- Good communication and interpersonal skills
- Able to work under pressure and produce high quality work. And work to tight deadlines
- Pleasant telephone manner
- Comply with departmental policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Whiston Hospital
Warrington Road
Prescot
L35 5DR
United Kingdom
Employer's website
https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)