About this role
Job summary
The Op COURAGE service is a specialist mental health team for Military Veterans, based in the community.
You would be providing team administration support service to the Op COURAGE Service and the leadership team. This is a blended role, working as the first point of contact for all team calls and queries, by managing the office telephone line and operating the team email inbox, uploading and maintaining referrals into the service, as well as providing support to the leadership team by supporting key meetings, taking minutes and supporting with elements of data reporting.
As you would often be the first point of contact for the service, you would be able to provide a sensitive communication approach, ensuring that all service users and professionals that contact the service are met with a friendly and professional attitude.
You will be expected to work collaboratively with key partner organisations, service users, carers, clinicians and colleagues across the Trust.
Main duties of the job
- To provide a first point of contact for the Op Courage Team via the telephone line, for internal and external queries, answering them where possible and otherwise signposting to the relevant member of the clinical team
- Open and sort incoming emails and other post in a timely manner, and where appropriate, escalate queries to the leadership team To provide a full and confidential administrative service to the Op Courage team. This will include setting up referrals on clinical systems, contact with patients to book in assessments and maintaining up to date records pertaining to the booking of assessments feeding back to leadership as appropriate.
- To support with meetings as requested by the Op Courage Leadership, including dissemination of relevant items to staff prior to meetings. You may be required to attend and take notes of meetings feeding back to senior admin and leadership as required. Help to ensure action points from meetings are followed up and that matters are brought forward as appropriate
- To support the Op Courage Leadership on tasks which require administrative support and management as appropriate.
- Maintain and manage service records, documentation and correspondence via use of the Electronic Patient Records System, ensuring information is processed, stored and handled in accordance with organisational policies, procedures and confidentiality requirements
About us
Valuing you. Recognising your dedication. At EPUT, we look after you.
- Receive supervision and support to help you fulfil your potential.
- Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
- If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
Benefits
- 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
- Excellent pension of up to 14.5% of your pensionable pay.
- Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
- £8K relocation package if you move to Essex to join us
- Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.
Work that wraps around your needs
- Job share: Applications for job shares are welcomed.
Job description
Job responsibilities
- To provide a first point of contact for the Op Courage Team via the telephone line, for internal and external queries, answering them where possible and otherwise signposting to the relevant member of the clinical team.
- Open and sort incoming emails and other post in a timely manner, and where appropriate, escalate queries to the leadership team
- To provide a full and confidential administrative service to the Op Courage team.
- To support with meetings as requested by the Op Courage Leadership, including dissemination of relevant items to staff prior to meetings. Help to ensure action points from meetings are followed up and that matters are brought forward as appropriate.
- To support in the organising of meetings and other functions as directed including communication to attendees, booking venues, organising catering, attendance on the day and taking or typing notes from the event.
- To support the Op Courage Leadership on tasks which require administrative support and management as appropriate.
- To work autonomously on own initiative to manage workload and prioritise tasks in support of the Op Courage agenda.
- Maintain and manage service records, documentation and correspondence via use of the Electronic Patient Records System, ensuring information is processed, stored and handled in accordance with organisational policies, procedures and confidentiality requirements
- To help provide relevant information for reports and to assist in maintaining data in relation to Op Courage and service delivery.
Person Specification
Education/Qulaifications/Experience
Essential
- Five GCSE's
- Knowledge of IT systems/Microsoft Packages
- Knowledge of Admin Procedures
- Good oral communication skills
- Experience of providing admin support
Desirable
- NVQ L3 or equivalent experience
- RSA III or equivalent from another recognised professional body
- Working knowledge of Systems, ESR, PARIS, DATIX
Personnal Qulaities
Essential
- Shares Trusts beliefs and models this in their attitude and behaviour
- Ensures organisational values are demonstrated
Desirable
- Previous Experience of working in NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Essex Partnership University NHS Foundation Trust
Address
The Lakes Mental Health Unit/Remote
Turner Road
Colchester
CO4 5JL
United Kingdom
Employer's website
https://eput.nhs.uk/ (Opens in a new tab)