About this role
Job summary
This Position will be for the helpdesk function of the admin team. The main focus for the Helpdesk and Administration functions are: during the period on shift the post holder is responsible for the day-to-day operation of the Helpdesk to North Bristol NHS Trust, and it's employees for all specialities within Facilities Management (Estate Management, Portering Services, Domestic Services, Catering, Laundry and Waste Management), ensuring a prompt and professional service at all times; log the faults/requests and close work orders once the work is completed; provide full administration support in all aspects of the administration and general running of the Facilities Department; process and monitor pay, annual leave and absence for circa 900 facilities staff.
The role is to act as the first point of contact for all service requests that help to facilitate as far as possible, a comfortable, safe, and pleasant patient experience.
Main duties of the job
Our main role within admin is to support the rest of facilities in as many ways we can, by providing a central service which offers help in various tasks from absences to pay queries.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised center of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job description
Job responsibilities
Provide a full Administration, Helpdesk and Reception service to the facilities directorate as part of the facilities central administration team which includes but is not limited to:-
- To answer all incoming and internal calls to the Helpdesk in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently
- Maintain good communication and exceptional working relationships with all Helpdesk colleagues, line managers and other Trust staff at all times
- To respond to all queries in a pleasant, helpful and courteous manner as the post holder will often be the first point of contact for patients received into the service
Person Specification
Work Experience
Essential
- Must have experience of dealing with people using the telephone. Excellent telephone manner.
- Must have sound practical understanding of the need for efficient administrative support in an organisation
- Experience of data entry
- Experience of keeping up to date and accurate information
Knowledge/Skills/Abilities
Essential
- Ability to work effectively with minimal supervision
- Must be a team player, having good interpersonal skills, and be able to liaise, co-operate and work with a wide range of Trust staff members
- Must have good communication skills, both written and verbal and the ability to manage difficult or challenging telephone conversations effectively
- Must be supportive of Management and Colleagues and comply promptly with request and instructions. Must cooperate in the prompt processing of all relevant paperwork
Personal Qualities
Essential
- Proactive approach
- Customer focused approach
- Communicate effectively, confident and professional manner and articulate
Qualifications
Essential
- IT Qualification - PC literate, experience of Microsoft Office suite (Excel, Word, Outlook etc.)
Desirable
- Level 3 Qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bristol NHS Foundation Trust
Address
North Bristol NHS Trust
Southmead Hospital
Bristol
BS10 5NB
United Kingdom
Employer's website
https://www.nbt.nhs.uk/ (Opens in a new tab)