About this role
Job summary
This Position will be for the helpdesk function of the admin team. The main focus for the Helpdesk and Administration functions are: during the period on shift the post holder is responsible for the day-to-day operation of the Helpdesk to North Bristol NHS Trust, and it's employees for all specialities within Facilities Management (Estate Management, Portering Services, Domestic Services, Catering, Laundry and Waste Management), ensuring a prompt and professional service at all times; log the faults/requests and close work orders once the work is completed; provide full administration support in all aspects of the administration and general running of the Facilities Department; process and monitor pay, annual leave and absence for circa 900 facilities staff.
The role is to act as the first point of contact for all service requests that help to facilitate as far as possible, a comfortable, safe, and pleasant patient experience.
Main duties of the job
Our main role within admin is to support the rest of facilities in as many ways we can, by providing a central service which offers help in various tasks from absences to pay queries.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Work Experience
Essential
- Must have experience of dealing with people using the telephone. Excellent telephone manner
- Must have sound practical understanding of the need for efficient administrative support in an organisation
- Experience of data entry
Desirable
- Previous experience of working within a customer help line environment
Knowledge/Skills/Abilities
Essential
- Ability to work effectively with minimal supervision
- Must be a team player, having good interpersonal skills, and be able to liaise, co-operate and work with a wide range of Trust staff members
- Must have good communication skills, both written and verbal and the ability to manage difficult or challenging telephone conversations effectively
- Must be supportive of Management and Colleagues and comply promptly with request and instructions. Must cooperate in the prompt processing of all relevant paperwork
Qualifications
Essential
- IT Qualification - PC literate, experience of Microsoft Office suite (Excel, Word, Outlook etc.)
Desirable
- Level 3 Qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bristol NHS Foundation Trust
Address
Southmead Hospital
Bristol
BS10 5NB
United Kingdom
Employer's website
https://www.nbt.nhs.uk/ (Opens in a new tab)