About this role
Job summary
The Rapid Access to Social Care (RASC) Care Co-Ordinator plays a key role in supporting the delivery of timely, person-centered care by undertaking assessments, coordinating care and support packages, and facilitating safe discharge and admission avoidance pathways.
Working as part of a multidisciplinary team, the post holder will liaise with healthcare professionals, patients, carers and external agencies to ensure individuals receive the right support at the right time.
The post holder will be responsible for managing referrals, coordinating patient pathways, maintaining accurate records, identifying and escalating risks, and supporting the smooth day-to-day running of the service.
The role requires excellent communication, organisational and IT skills, with the ability to prioritise workload effectively in a busy and fast-paced environment. The Care Co-ordinator will contribute to improving patient outcomes, promoting independence and ensuring efficient use of health and social care resources.
Main duties of the job
To assess, coordinate and facilitate health and social care support for patients within the Rapid Access to Social Care service, ensuring timely interventions, safe discharge planning, admission avoidance and effective communication with patients, carers and multidisciplinary teams.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description
Job responsibilities
The Rapid Access to Social Care (RASC) Care Co-ordinator is responsible for supporting the delivery of a responsive, patient-centred service that promotes independence, prevents unnecessary hospital admissions and facilitates timely discharge from hospital. Working as part of a multidisciplinary team, the post holder will undertake assessments, coordinate care and support arrangements, and ensure patients receive the appropriate services to meet their identified needs.
Main Responsibilities
Undertake holistic assessments of patients referred to the Rapid Access to Social Care service, identifying health, social care and environmental needs.
Coordinate, arrange and monitor packages of care and support services to enable patients to remain safely at home or return home following hospital admission.
Act as a key point of contact for patients, carers, families and partner agencies, ensuring effective communication and coordination of care.
Work collaboratively with multidisciplinary teams including nursing staff, therapists, social care professionals, primary care and voluntary sector organisations.
Manage and prioritise referrals, ensuring assessments and interventions are completed within agreed timescales.
Support discharge planning and admission avoidance pathways, contributing to improved patient flow and reduced delays in care.
Identify, assess and escalate risks, safeguarding concerns or changes in patient condition in accordance with Trust policies and procedures.
Maintain accurate, timely and confidential patient records using electronic systems and databases.
Participate in multidisciplinary team meetings, case discussions and service development initiatives.
Provide advice and information to patients and carers regarding available services, support options and community resources.
Monitor patient progress and review care arrangements to ensure services continue to meet individual needs.
Support the smooth day-to-day operational running of the service, including data collection, reporting and administrative activities as required.
Ensure all activities are undertaken in line with Trust policies, professional standards, information governance requirements and relevant legislation.
Contribute to quality improvement, audit and performance monitoring activities to support the ongoing development of the service.
Maintain own professional development and participate in mandatory training, supervision, appraisal and competency assessments.
Job Review
The post holder will play a pivotal role in delivering a responsive Rapid Access to Social Care service by assessing patient needs, coordinating care and support pathways, and facilitating timely interventions that promote independence and improve patient outcomes. The role requires effective communication, organisational skills and the ability to work independently whilst maintaining strong collaborative relationships with a wide range of health and social care professionals.
Person Specification
Essential
- Experience of working within a health, social care or community care setting
- NVQ Level 3 in Health & Social Care or equivalent experience
- Ability Ability to co-ordinate, supervise, support and provide guidance to support staff/healthcare assistants
Desirable
- Ability to communicate effectively with patients, carers, relatives and healthcare professionals
- Knowledge of local health and social care services and referral pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Royal Wolverhampton NHS Trust
Address
University of Wolverhampton Science Park
Glashier Drive
Wolverhampton
WV10 9RU
United Kingdom
Employer's website
https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)