About this role
Job summary
An exciting opportunity has arisen for an Education and Patient Safety Assistant to join Lindsey Lodge Hospice and Health Care due to expansion and innovative service development. We are looking for an enthusiastic, innovative individual to join our team and to continue to expand our clinical governance and education portfolio. The post holder will work across a 22.5 hour shift pattern as part of a rota. Lindsey Lodge Health Care, will provide you with exciting opportunities to develop your skills and competencies and support the wider team as we continue to develop our services with our partners.
Main duties of the job
In this vital role, you will provide comprehensive administrative support to our Quality and Education Lead, playing a key part in our mission to deliver exceptional care and foster a culture of continuous learning. This role sits at the intersection of workforce development and clinical governance. You will be instrumental in coordinating our educational programmes, tracking staff training compliance, and supporting critical patient safety initiativesincluding the implementation of the Patient Safety Incident Response Framework (PSIRF). As a central point of contact, you will liaise with a wide range of internal and external stakeholders, handling sensitive information with utmost discretion and empathy. If you are a proactive administrative professional who wants to use your skills to make a meaningful impact, we would love to hear from you.
About us
Our Vision- To provide high quality specialist palliative and end of life care across North Lincolnshire.
The Hospice aspires to be an employer of choice with a priority focus upon the education and development of all our workforce in order to both meet our organisational objectives and support personal development - the postholder will play a key role in supporting the delivery of these ambitions.
Job description
Job responsibilities
Administrative support
Provide day-to-day administrative support to the Education and Patient Safety teams.
Manage diaries, arrange meetings, and coordinate logistics (venues, virtual links, materials).
Prepare agendas, take minutes, and follow up actions from meetings.
Maintain accurate electronic and paper filing systems in line with data protection requirements.
Support with the presentation of patient safety data and coordination, recording of patient data supporting the clinical leads in developing reports.
Support with processes to ensure effective recording and reporting of all mandatory training for both clinical and non-clinical staff groups.
To appropriately record all training activity both internal and external and liaise closely with the workforce and business support team to ensure all information is accurately captured and can be reported on accurately.
Co-ordinates arrangements for the delivery of the quarterly corporate induction day in association with the Workforce and Business Support Team.
Assist with audits, inspections and quality assurance processes related to workforce education and training
Education support
Assist in the organisation and delivery of training sessions - bookings, registers, certificates.
Maintain training records and databases
Monitor staff compliance with mandatory and statutory training.
Supports onboarding processes by arranging induction training for new employees and volunteers in partnership with the workforce team and line managers
Communicate course availability and updates to staff.
Patient Safety and Governance support
Provide administrative support for incident reporting systems
Assist with logging, tracking and updating incidents, complaints, and learning outcomes.
Support the coordination of investigations and documentation collation.
Maintain confidentiality when handling sensitive information related to incidents and investigations.
Help prepare reports, dashboards and data summaries as required.
Communication and Engagement
Act as a point of contact for queries relating to education, training and patient safety.
Communicate effectively with internal teams, external partners, and stakeholders.
Support dissemination of learning from incidents and safety alerts.
Data Management and Reporting
Input, update and retrieve data from systems accurately and promptly.
Support audits and data validation activities
Produce routine reports such as training compliance and incident trends
General Duties
Prioritise workload to meet deadlines
Adhere to Hospice policies, procedures and values.
Participate in team meetings and personal development reviews.
Corporate Responsibilities - Equal Opportunities
The post holder must carry out their duties with full regard to the Hospices Equal Opportunities Policy. Lindsey Lodge Hospice and Healthcare aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others.
We therefore aim to ensure that in employment and services no individual is discriminated against by reason of age, disability, gender reassignment, marriage and civil partnership, pregnancy, and maternity, race, religion or belief, sex or sexual orientation.
The Charity aims to create a working environment that values diversity and is free from discrimination, victimisation, bullying or harassment. We ask all members of our workforce to support this commitment and underline that everyone has a responsibility to treat everyone as an individual and complete mandatory EDI training.
Health & Safety
Contribute to the maintenance of a safe environment in accordance with:-
Fire Prevention
Health & Safety
COSHH
Security
Manual Handling
Infection control
Risk Management
Security and Confidentiality
The post holder must adhere to a range of policies, procedures and legislation relevant to security and confidentiality, these include;
Data Protection Act 2018
Internal Information Governance Policy
Records Management Policy
Caldicott
Safeguarding
Act in a manner, at all times, to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Charity.
Person Specification
Qualifications
Essential
- NVQ Level 3 (or equivalent experience) in administration or relevant subject
Desirable
- NVQ Level 3 in Business Administration (with data/IT modules)
Personal Qualities
Essential
- Reliable, dependable, and able to work consistently to deadlines
- Strong organisational skills with the ability to prioritise tasks effectively
- Flexible and adaptable to changing workloads and priorities
- Demonstrates through their behaviour core hospice values including respect, kindness and integrity.
Desirable
- Proactive approach with the ability to use initiative to improve processes
- Interest in patient safety, quality improvement, or education
Experience
Essential
- Experience in an administrative/clerical role with some knowledge of relevant work procedures and practices
- Experience of working with databases and Microsoft Office (Word, Excel, Outlook)
- Understanding of general administrative procedures
- Awareness of confidentiality, GDPR, and information governance
Desirable
- Knowledge of patient safety systems
- Experience of working in a healthcare setting
- Experience supporting training or education programmes
Skills
Essential
- Good organisational and time management skills with the ability to make judgements some requiring analysis
- Strong written and verbal communication skills including the ability to apply tact and persuasion skills.
- Ability to manage confidential and sensitive information
- Attention to detail and accuracy
- Ability to work independently within agreed policies and procedures and with line management support readily available
Desirable
- Willingness to learn new systems and develop skills
Employer details
Employer name
Lindsey Lodge
Address
Burringham Road
Scunthorpe
North Lincolnshire
DN17 2AA
United Kingdom
Employer's website
https://www.lindseylodgehospice.org.uk/ (Opens in a new tab)