About this role
Job summary
We are looking for an enthusiastic, organised and motivated Patient Catering Supervisor to join our Catering Team at Newham University Hospital. This is a busy, hands-on supervisory role supporting the day-to-day delivery of patient catering services across the hospital. You will provide leadership and support to the catering team, ensuring staffing and resources are effectively managed and that patients receive a safe, efficient and high-quality catering service. Working closely with the Patient Catering Service Delivery Manager and wider Facilities and clinical teams, you will help maintain high standards of food safety, patient experience and operational performance.
Main duties of the job
o Supervise and support catering staff across front-of-house and distribution services, ensuring appropriate staffing and allocation of duties.o Manage day-to-day staffing requirements, including rostering, absence monitoring and responding to changes in service demand.o Ensure the efficient operation of catering services, including food service, preparation, distribution and waste management.o Maintain compliance with NHS food safety standards, HACCP, food hygiene and health & safety requirements.o Ensure effective allergen management and compliance with dietary requirements, including cultural and medical needs.o Support staff training, development, performance and absence management.o Monitor stock levels, procurement, inventory and waste to support an efficient and cost-effective service.o Support HealthRoster functions and effective workforce planning.o Conduct and support audits and risk assessments, maintaining an audit-ready environment.o Monitor service standards and support improvements where required.o Respond effectively to operational issues and complaints, escalating concerns appropriately.o Work collaboratively with clinical teams and other departments to ensure patients' dietary needs and preferences are met.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
Essential criteria Level 3 Food Safety & Hygiene Certificate. Evidence of continuous professional development relevant to Catering or Facilities Management. Previous experience in a catering supervisory or management role, preferably within healthcare or the public sector. Experience of stock control, inventory management and supplier liaison. Relevant catering industry experience. Knowledge of food safety regulations, including HACCP and COSHH. Experience of kitchen compliance audits and risk assessments. Budget management experience, including cost control and resource allocation.
Strong leadership and team management skills. Good problem-solving, planning and organisational skills. Strong communication and interpersonal skills. Customer-focused approach. Flexible and adaptable approach to service requirements. Desirable criteriaA relevant qualification in Catering, Hospitality or Facilities Management, allergen management training and previous NHS or healthcare catering experience would be advantageous. Experience of catering systems for menu planning and stock management would also be beneficial.
Working environment: This is an active operational role involving regular movement across the hospital and working within both office and catering environments. The successful candidate will need to manage competing priorities, respond to staffing and operational changes and remain calm and professional during busy periods. Join us: If you are passionate about patient catering, enjoy leading and supporting teams and are committed to delivering a safe, efficient and high-quality service, we would welcome your application to join the Patient Catering Team at Newham University Hospital.
Person Specification
Qualifications
Essential
- Level 3 Food Safety & Hygiene Certificate (or willingness to obtain within 6 months)
- Evidence of continuous professional development (CPD) relevant to Catering or Facilities Management
Desirable
- Qualification in Catering, Hospitality or Facilities Management (eg. NVQ, BTEC or degree)
- Allergen Management Training
- HND or city and guilds 706/1,2,3. (HND equivalent)
Experience
Essential
- Previous experience in a catering supervisory or management role (preferably healthcare or public sector)
- Experience in stock control, inventory management and supplier liaison.
- Relevant experience of the industry
- Knowledge of food safety regulations, including HACCP and COSHH.
- Experience in managing kitchen compliance audits and risk assessments.
- Budget management experience, including cost control and resource allocation.
- Quality driven management style
Desirable
- NHS or Healthcare Catering experience
- Familiarity with NHS Supply Chain and Government Procurement regulations.
Knowledge
Essential
- Excellent understanding of NHS Catering policies and compliance requirements.
- Proficiency in using catering management systems for stock control and procurement.
Desirable
- Understanding of cultural and dietary requirements within a hospital setting.
- Personnel and recruitment knowledge required.
- Financial and commercial acumen
Skills
Essential
- Strong leadership and team management skills.
- Must be entrepreneurial and creative.
- Problem solving skills
- Ability to plan and organise workload effectively
- Strong communication and interpersonal skills to liaise with staff, suppliers and other stake holders.
- Customer focused
Desirable
- Experience in using catering software for menu planning and stock management
Other
Essential
- Must be flexible and adaptable
Desirable
- Ability to work flexible including occasional weekends when required.
- Commitment to NHS values of compassion, respect and inclusivity.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Barts Health NHS Trust
Address
Newham University Hospital
London
E13 8SL
United Kingdom
Employer's website
https://www.bartshealth.nhs.uk (Opens in a new tab)